It’s been a long but interesting few days here at PhoCusWright. Mostly, I’m here to meet with people and learn more about their companies, so I haven’t been attending too many of the sessions. That being said, there was one presentation I absolutely had to attend: “Customer Experience and Flying: Not an [...]
Read the complete post at http://crankyflier.com/2008/11/20/united-gets-beaten-down-over-phocuswright-presentation-on-customer-experience/
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Thu, Nov 20 2008 3:22 PM
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The Cranky Flier
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