In general, baggage fees make people cringe. I don’t think it’s that it’s because charging for a checked bag is bad in theory, but rather it’s just that everybody was used to getting a couple bags included in the price of the ticket. The transition has been rough on customers, but one is [...]
Read the complete post at http://crankyflier.com/2009/04/28/is-there-such-a-thing-as-a-good-bag-fee/
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Tue, Apr 28 2009 3:50 PM
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The Cranky Flier
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