I received an email from a reader who had a really poor experience flying Southwest. He wrote “Southwest Sucks” on his boarding pass, and he wasn’t allowed to fly. Sounds ridiculous, right? Well yeah, but it’s not that simple. I’m sure that’s how most media outlets would pick up on the [...]
Read the complete post at http://crankyflier.com/2009/08/20/southwest-sucks-highlights-the-complexity-involved-in-airline-customer-service/
Posted
Thu, Aug 20 2009 3:16 PM
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The Cranky Flier
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