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Airline Schedule Padding Isn’t Cheating
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    There are plenty of people out there who think the airlines are trying to “cheat” when they pad their flight schedules to account for delays, but I don’t get it. That is not what’s going on here. What they’re really doing is trying to delicately balance operational efficiency and customer satisfaction, believe it [...]

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    Posted Tue, Feb 16 2010 3:52 PM by The Cranky Flier | Report Abuse
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