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March 2010 - Cranky Flier

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An Airline Dispatcher’s View on Why Ground Delays Happen (Guest Post)

We’ve got a special guest post today from someone who is an aircraft dispatcher for a major US airline. This person wrote in to me after my interview with Kate Hanni with an enlightening piece on lengthy ground delays that I thought would be of...

Published Wed, Mar 31 2010 11:45 AM by The Cranky Flier

Filed under: Delays/Cancellations, Guest Posts
WestJet Launches Cashback-Style Rewards Program

Leave it to those wacky Canadians to launch one of the more unique and straightforward frequent flier programs. WestJet has rolled out its Frequent Guest program along with a WestJet Mastercard, and I like the idea even if it’s not the most lucrative...

Published Tue, Mar 30 2010 11:45 AM by The Cranky Flier

Filed under: Frequent Flier Programs, Westjet
Details Emerge on United’s New 777 Interiors

Well, well. It looks like the long-awaited reconfiguration of United’s 777s has begun and the first airplane will be put into service very soon. As I mentioned more than a year ago (to a healthy does of skepticism), these planes are coming out with...

Published Mon, Mar 29 2010 11:45 AM by The Cranky Flier

Filed under: United, Seats
Cranky on the Web (March 22-26)

ALERT: If you used to follow Cranky at BoardingArea.com, you’ll notice that the blog is no longer there. It was taken down as of Thursday, so you’ll need to make sure you come to CrankyFlier.com to get your fix from now on. Is Virgin America...

Published Sat, Mar 27 2010 2:04 PM by The Cranky Flier

Filed under: Virgin America, JetBlue, Fares, BNET
Cranky Concierge Clients Now Get 25% Off Inflight Internet, More Updates

We’ve been working on all kinds of things here at Cranky Concierge, and since it’s been awhile since I last wrote about the service, I thought today’s news would be a good time for an update. Cranky Concierge clients now get 25% off...

Published Fri, Mar 26 2010 2:58 PM by The Cranky Flier

Filed under: Admin, Cranky Concierge
Why Did My Connecting Flight Leave Early Without Me? (Ask Cranky)

Hi kids. It’s time for another episode of “Ask Cranky.” Hooray! This time, the question comes from Florida, or as a friend of mine calls it, “America’s wang.” It’s a great question. Last week, I finally got the...

Published Thu, Mar 25 2010 2:35 PM by The Cranky Flier

Filed under: US Airways, Ask Cranky
US Airways and Delta Offer to Sell Slots in Washington/New York Swap

The great US Airways/Delta slot swap is back in the news, and the airlines are now willing to offer some concessions to the DOT to get the deal approved. These aren’t nearly what the DOT was asking for, but we’ll see if they’re in a...

Published Wed, Mar 24 2010 2:34 PM by The Cranky Flier

Filed under: US Airways, Delta, LGA - New York/La Guardia, DCA - Washington/National
A Closer Look at January Flight Delays, Lost Bags, and Complaints

Considering how much discussion we’ve had here on the blog about delays lately, I thought it might be a good time to dig in and review the latest Air Travel Consumer Report. This one covers January travel and it really wasn’t awful, surprisingly...

Published Tue, Mar 23 2010 2:44 PM by The Cranky Flier

Filed under: Delays/Cancellations
Excellent British Airways Strike Communication, Air France Fails to Impress

Well, it happened. The British Airways cabin crews did indeed go on strike and that’s bad for BA, bad for the cabin crews, and most importantly, bad for passengers. The good news, however, is that the communication has been truly excellent throughout...

Published Mon, Mar 22 2010 3:06 PM by The Cranky Flier

Filed under: British Airways, Air France, Labor Relations
Cranky on the Web (March 15-19)

San Francisco Targets LAX In Fight for Connecting Travelers – BNET SFO wants Aussies and Kiwis to connect there instead of LAX. Hilarity ensues. Real Estate Developer Rick Caruso Eyes Expansion Into Airports – BNET The man behind The Grove...

Published Sat, Mar 20 2010 1:32 PM by The Cranky Flier

Filed under: American, BNET, Maintenance, SFO - San Francisco
The State of Denver International (Trip Report)

When Denver International Airport asked me if I wanted to participate on a panel at the State of DIA annual luncheon, I thought it would be a lot of fun. Turns out, I was right, and I had the added bonus of meeting some readers, including frequent commenter...

Published Fri, Mar 19 2010 2:57 PM by The Cranky Flier

Filed under: United, Trip Reports, DEN - Denver
Virgin America’s Long Ground Delay Was Handled Well, Despite What You May Read

Another day, another long delay. The good news is that this one was actually handled well, despite what you might be hearing elsewhere.. Let’s talk about Virgin America flight 404 and its 16 hour odyssey getting from LA to New York. You probably...

Published Thu, Mar 18 2010 1:17 PM by The Cranky Flier

Filed under: Virgin America, Delays/Cancellations
Sun Country to Fly 737s to London

Holy head scratcher, Batman. Minneapolis-based Sun Country has decided to go intercontinental this summer with a flight from Minneapolis to London. There are so many odd things about this announcement that I’m just trying to find a good reason for...

Published Wed, Mar 17 2010 2:15 PM by The Cranky Flier

Filed under: Sun Country
Continental Ditches Free Food For Flights Under 6 Hours

Larry Kellner has only been gone as head of Continental for a couple months and already new CEO Jeff Smisek is making plenty of changes. The most visible one to coach passengers is likely to be the elimination of free meals, something that was long the...

Published Tue, Mar 16 2010 3:03 PM by The Cranky Flier

Filed under: Continental, Meals
Why Delta SkyMiles is Lagging as a Loyalty Program for Non-Elites

Many of our Cranky Concierge clients come to us looking for help using frequent flier miles. Though we don’t provide nearly the comprehensive service that Gary Leff provides on that front, we can certainly help and have had great success. One thing...

Published Mon, Mar 15 2010 3:03 PM by The Cranky Flier

Filed under: United, Frequent Flier Programs, American, Delta

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