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April 2010 - Cranky Flier

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72 Hours With Korean Air: Jin Air, Je-Dong Farm, and the Tech Center (Trip Report)
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Cranky on the Web (June 10 – 14)
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Correction of the Week: Delta and Korean’s Spat
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United Goes Fully Flat… in Business Class… On Long Haul… From North American Hubs
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American’s New Senior Leadership Team Looks a Lot Like US Airways and America West Before That
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JetBlue Partners with American; No This Isn’t an April Fools’ Joke

If I didn’t know better, I would have thought yesterday was April Fools’ Day. Why? Because American and JetBlue announced that they had signed a limited partnership to feed traffic to each other in New York and Boston. Oh yeah, and they’re...

Published Thu, Apr 1 2010 11:45 AM by The Cranky Flier

Filed under: JetBlue, American, JFK - New York/JFK, DCA - Washington/National
This Photo Is Begging for a Caption; Do It and Win Cranky Concierge Service

When I went to aa.com to learn more about American’s partnership with JetBlue, I saw this photo and just couldn’t stop laughing. That’s American CEO Gerard Arpey at right, smiling like a madman while looking at a JetBlue A320. On the...

Published Fri, Apr 2 2010 11:45 AM by The Cranky Flier

Filed under: Admin, Cranky Concierge
Cranky on the Web (March 29 – April 2)

Now Departing: Delta Cuts Ties with Midwest Airlines – BNET Midwest and Delta are no longer going to be frequent flier buddies. Southwest Fail: Technical Delays Frustrate WestJet’s New Boss – BNET WestJet is not happy that it’s...

Published Sat, Apr 3 2010 11:45 AM by The Cranky Flier

Filed under: Baggage, Southwest, American, Delta, Boeing, BNET, Westjet, 787
Volaris Talks About Expansion, Profitability, and yes, Southwest (Across the Aisle)

Last week, I had the chance to sit down with three of the guys behind Volaris, the successful Mexican low cost carrier that is now likely to be Southwest’s first codeshare partner. Holger Blankenstein (Chief Commercial Officer), José Luís Suárez...

Published Mon, Apr 5 2010 11:45 AM by The Cranky Flier

Filed under: Across the Aisle Interviews, Volaris
American Learns a Lesson in Communications (Or At Least, They Should)

I’ve written here before about the importance of good, quick communication when it comes to dispute resolution in the world of social media. Most notably, United’s confrontation with a broken guitar made headlines, but there are countless...

Published Wed, Apr 7 2010 11:45 AM by The Cranky Flier

Filed under: American
US Airways and Delta Throw Down with the Feds and Southwest Over Slot Swap

This whole US Airways/Delta slot swap in DC and New York just keeps dragging on and on. Have you had enough yet? Just wanna see it end? I’m with you, but the fight continues, and Delta and US Airways are done playing nice. In their latest filing...

Published Thu, Apr 8 2010 11:45 AM by The Cranky Flier

Filed under: US Airways, Delta, LGA - New York/La Guardia, DCA - Washington/National
State of DIA Panel Discussion – Watch the Video

It took awhile, but as promised I’ve got the panel discussion at the State of DIA 2010 posted for your viewing pleasure. If you live in or fly through Denver, you’ll probably be interested here. It’s just over 42 minutes of dorkiness...

Published Fri, Apr 9 2010 11:45 AM by The Cranky Flier

Filed under: DEN - Denver
Cranky on the Web (April 5 – 9)

Even April Fools’ Can’t Stop Southwest Talking About Bag Fees – BNET If you haven’t seen Southwest’s April Fools’ joke, it’s a good one. And it stays on message about bag fees. Battle of the Airline Brands: Frontier...

Published Sat, Apr 10 2010 11:45 AM by The Cranky Flier

Filed under: United, Baggage, US Airways, Frontier, Southwest, Mergers/Finance, Midwest Airlines, BNET, Spirit
Who the F*&@ is California Pacific Airlines?

There are no columns more fun to write than those diving into some obscure little airline that has grandiose startup plans. This time, it’s California Pacific, but it’s different from most of the others I’ve profiled. First of all, these...

Published Mon, Apr 12 2010 11:45 AM by The Cranky Flier

Filed under: Who/What the F***
If You Book with an Online Travel Agent, Always Double-Check With Your Airline

I’ve run across plenty of problems when it comes to helping our Cranky Concierge clients, but a recent run in with CheapOair.com has me absolutely steaming. It also provides a very valuable lesson: always double check with your airline if you book...

Published Tue, Apr 13 2010 11:45 AM by The Cranky Flier

Filed under: Fares, Cranky Concierge
Frontier Wins, Midwest Dies, the Cookie Lives

Republic has made its branding decision. Fortunately, Frontier lives and Midwest dies. Midwest was kind of like your great, great uncle who has been barely hanging on with life support for a long time. The brand had deteriorated to the point of being...

Published Wed, Apr 14 2010 11:45 AM by The Cranky Flier

Filed under: Frontier, Mergers/Finance, Midwest Airlines
Be Wary of United.com Promo Codes

A distraught reader sent me a note yesterday about a bonus mile offer he received from United, and I thought it was worth sharing with everyone. Take note – always do a search on United.com with and without the code to make sure you’re getting...

Published Thu, Apr 15 2010 11:45 AM by The Cranky Flier

Filed under: United, Fares
Volcano Decides to Halt European Flights Since Nobody is Striking This Week

It’s a rare week when there isn’t a strike at a European airline, but this appears to be one of them. Unhappy with this news, a big, mean volcano in Iceland called Eyjafjallajokull (strangely enough, pronounced simply as “Billy”...

Published Fri, Apr 16 2010 11:45 AM by The Cranky Flier

Filed under: Weather
Cranky on the Web (April 12 – 16)

WiFi When You Fly: A Battle of the Business Models – BNET Is there a difference for the customer between GoGo and Row 44 inflight internet? Yep. There is. Southwest seeks space at Reagan – GW Hatchet The newspaper at my alma mater asked for...

Published Sat, Apr 17 2010 11:45 AM by The Cranky Flier

Filed under: Southwest, Inflight Entertainment, BNET, DCA - Washington/National
Carry-On Guide for Misinformed Senators

Wondering why I’m posting on a Sunday? Well, it’s to welcome Washington Post readers to the site. See, today I had an opinion piece in the Post entitled Don’t let bag fees make you nostalgic. Airlines’ golden age wasn’t so...

Published Sun, Apr 18 2010 10:45 AM by The Cranky Flier

Filed under: Baggage, Spirit

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