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April 2010 - Cranky Flier

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Cranky on the Web (May 13 – 17)
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Topic of the Week: United’s Channel 9
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Who the F*&@ is Lion Air?
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Second of three M346 prototypes crashes
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Frontier Wins, Midwest Dies, the Cookie Lives

Republic has made its branding decision. Fortunately, Frontier lives and Midwest dies. Midwest was kind of like your great, great uncle who has been barely hanging on with life support for a long time. The brand had deteriorated to the point of being...

Published Wed, Apr 14 2010 11:45 AM by The Cranky Flier

Filed under: Frontier, Mergers/Finance, Midwest Airlines
If You Book with an Online Travel Agent, Always Double-Check With Your Airline

I’ve run across plenty of problems when it comes to helping our Cranky Concierge clients, but a recent run in with CheapOair.com has me absolutely steaming. It also provides a very valuable lesson: always double check with your airline if you book...

Published Tue, Apr 13 2010 11:45 AM by The Cranky Flier

Filed under: Fares, Cranky Concierge
Who the F*&@ is California Pacific Airlines?

There are no columns more fun to write than those diving into some obscure little airline that has grandiose startup plans. This time, it’s California Pacific, but it’s different from most of the others I’ve profiled. First of all, these...

Published Mon, Apr 12 2010 11:45 AM by The Cranky Flier

Filed under: Who/What the F***
Cranky on the Web (April 5 – 9)

Even April Fools’ Can’t Stop Southwest Talking About Bag Fees – BNET If you haven’t seen Southwest’s April Fools’ joke, it’s a good one. And it stays on message about bag fees. Battle of the Airline Brands: Frontier...

Published Sat, Apr 10 2010 11:45 AM by The Cranky Flier

Filed under: United, Baggage, US Airways, Frontier, Southwest, Mergers/Finance, Midwest Airlines, BNET, Spirit
State of DIA Panel Discussion – Watch the Video

It took awhile, but as promised I’ve got the panel discussion at the State of DIA 2010 posted for your viewing pleasure. If you live in or fly through Denver, you’ll probably be interested here. It’s just over 42 minutes of dorkiness...

Published Fri, Apr 9 2010 11:45 AM by The Cranky Flier

Filed under: DEN - Denver
US Airways and Delta Throw Down with the Feds and Southwest Over Slot Swap

This whole US Airways/Delta slot swap in DC and New York just keeps dragging on and on. Have you had enough yet? Just wanna see it end? I’m with you, but the fight continues, and Delta and US Airways are done playing nice. In their latest filing...

Published Thu, Apr 8 2010 11:45 AM by The Cranky Flier

Filed under: US Airways, Delta, LGA - New York/La Guardia, DCA - Washington/National
American Learns a Lesson in Communications (Or At Least, They Should)

I’ve written here before about the importance of good, quick communication when it comes to dispute resolution in the world of social media. Most notably, United’s confrontation with a broken guitar made headlines, but there are countless...

Published Wed, Apr 7 2010 11:45 AM by The Cranky Flier

Filed under: American
Volaris Talks About Expansion, Profitability, and yes, Southwest (Across the Aisle)

Last week, I had the chance to sit down with three of the guys behind Volaris, the successful Mexican low cost carrier that is now likely to be Southwest’s first codeshare partner. Holger Blankenstein (Chief Commercial Officer), José Luís Suárez...

Published Mon, Apr 5 2010 11:45 AM by The Cranky Flier

Filed under: Across the Aisle Interviews, Volaris
Cranky on the Web (March 29 – April 2)

Now Departing: Delta Cuts Ties with Midwest Airlines – BNET Midwest and Delta are no longer going to be frequent flier buddies. Southwest Fail: Technical Delays Frustrate WestJet’s New Boss – BNET WestJet is not happy that it’s...

Published Sat, Apr 3 2010 11:45 AM by The Cranky Flier

Filed under: Baggage, Southwest, American, Delta, Boeing, BNET, Westjet, 787
This Photo Is Begging for a Caption; Do It and Win Cranky Concierge Service

When I went to aa.com to learn more about American’s partnership with JetBlue, I saw this photo and just couldn’t stop laughing. That’s American CEO Gerard Arpey at right, smiling like a madman while looking at a JetBlue A320. On the...

Published Fri, Apr 2 2010 11:45 AM by The Cranky Flier

Filed under: Admin, Cranky Concierge
JetBlue Partners with American; No This Isn’t an April Fools’ Joke

If I didn’t know better, I would have thought yesterday was April Fools’ Day. Why? Because American and JetBlue announced that they had signed a limited partnership to feed traffic to each other in New York and Boston. Oh yeah, and they’re...

Published Thu, Apr 1 2010 11:45 AM by The Cranky Flier

Filed under: JetBlue, American, JFK - New York/JFK, DCA - Washington/National

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