I’ve written here before about the importance of good, quick communication when it comes to dispute resolution in the world of social media. Most notably, United’s confrontation with a broken guitar made headlines, but there are countless examples from around the web every day. Today, let’s talk about the saga of Chris Heuer [...]
Read the complete post at http://crankyflier.com/2010/04/07/american-learns-a-lesson-in-communications-or-at-least-they-should/
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Wed, Apr 7 2010 11:45 AM
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The Cranky Flier
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