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June 2010 - Cranky Flier

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My Video Review of the JetBlue Snack Boxes

Hours after I wrote my scathing review of the new JetBlue snack boxes last week, I just happened to be at an event with the local JetBlue crew here in Long Beach. The station manager invited me to come on out to the airport and he would set me up with...

Published Wed, Jun 30 2010 11:45 AM by The Cranky Flier

Filed under: JetBlue, Meals
Will the BA Flight Attendant Fight Finally be Settled?

There’s a glimmer of hope out there for British Airways fliers. It appears that the airline and its flight attendants are getting very close to an agreement that would finally end all these on and off strikes. I think I speak for just about everyone...

Published Tue, Jun 29 2010 11:45 AM by The Cranky Flier

Filed under: British Airways, Labor Relations
Delta’s Twitter Customer Service is a Good Start, Needs to Grow

Another airline has given in to the powers of Twitter. This time, it’s Delta that has brought its customer service to Twitter in a big way, and that’s great news. It’s not quite where it needs to be, but hopefully they’ll realize...

Published Mon, Jun 28 2010 11:45 AM by The Cranky Flier

Filed under: Customer Service, Delta
Cranky on the Web (June 21-25)

Horizon Air Backs Out of California and Into a Box of Its Own Making – BNET Horizon has made some big schedule changes this past week, and it shows they’re in a corner, trying to figure out what to do to make things work. Airline Passenger...

Published Sat, Jun 26 2010 11:45 AM by The Cranky Flier

Filed under: Virgin America, Government Regulation, Horizon, BNET, Advertising, Spirit
My Book “Where the Hell Am I Going?” Will be Available for Purchase Soon

Remember long ago when I asked you all for information on what you’d be willing to pay for here? Many of you said a book, and now I’ve got one. Let me introduce “Where the Hell Am I Going?” It will be available for purchase in...

Published Fri, Jun 25 2010 11:45 AM by The Cranky Flier

Filed under: Admin
JetBlue Introduces Boring Buy on Board Meals

You know JetBlue for their blue chips, but now they’ve decided to beef up their offerings. The airline quietly started launching buy-on-board meals this week and the result is underwhelming to say the least. Let’s make one thing clear. The...

Published Thu, Jun 24 2010 11:45 AM by The Cranky Flier

Filed under: JetBlue, Meals
SkyTeam’s Chairman on Plans to Stop Being a “Very Clear Number Two” (Across the Aisle)

The SkyTeam alliance got together in New York yesterday to shake hands, kiss babies, and generally feel good about things. See, they were celebrating the alliance’s ten year anniversary with a meeting in New York. While I couldn’t be there...

Published Wed, Jun 23 2010 11:45 AM by The Cranky Flier

Filed under: SkyTeam, Across the Aisle Interviews
What’s up with Consolidators? (Ask Cranky)

I’ve got a nice big backlog of Ask Cranky posts, and I thought this would be a good time to starting clearing that out. Today, we’re talking consolidators. Can you do a piece on consolidators/consolidator fares? It’s probably the largest...

Published Tue, Jun 22 2010 11:45 AM by The Cranky Flier

Filed under: Fares, Ask Cranky
A Compelling Argument Against Airline Mergers

When it comes to mergers in the airline industry, I’ve generally been mildly in favor. I’m not exactly a fan boy, jumping up and down with excitement, but I hadn’t really seen enough negatives to make a compelling counter-argument. Now...

Published Mon, Jun 21 2010 11:45 AM by The Cranky Flier

Filed under: Mergers/Finance
Cranky on the Web (June 14-18)

ExpressJet’s New CEO Targets Costs to Fix the Airline. Duh – BNET ExpressJet’s new CEO is trying to make his mark by focusing on costs. Shouldn’t this have been the case all along? Spirit’s Pilot Strike: Management Is Winning...

Published Sat, Jun 19 2010 11:45 AM by The Cranky Flier

Filed under: United, Continental, Mergers/Finance, American, ExpressJet, BNET, Labor Relations, Spirit
Travel Tools I Love: AwardWallet

Raise your hand if you’ve memorized the frequent flier number, login, and password for every single rewards program you belong to? That’s what I thought. Many of you may know one or two (I still remember my AAdvantage number because it was...

Published Fri, Jun 18 2010 11:45 AM by The Cranky Flier

Filed under: Travel Tools I Love
Delta Gets a Cranky Jackass Award for Misleading One Way Award Travel

Let me make something very clear: Never, ever book one way award travel on Delta. Not only is the value poor compared to other airlines, but their screwy system overcharges you above and beyond that. It’s so misleading, that I’ve decided it’s...

Published Thu, Jun 17 2010 11:45 AM by The Cranky Flier

Filed under: Delta
Jetstar Focuses Singapore Long Haul On Oceania

There had been plenty of speculation that Jetstar’s next long haul move would be Singapore to both Europe and North Asia. It looks like they’ve decided to put that on hold in favor of more Oceania flying. I wonder if Air Asia X has anything...

Published Wed, Jun 16 2010 11:45 AM by The Cranky Flier

Filed under: Jetstar
A Delta Hub In St Louis? Yeah, Right

One of the more laughable rumors in recent memory has come to the surface in recent days. The rumorville is buzzing with the possibility of a Delta hub in St Louis. What a stupid idea. This rumor is either completely wrong or Delta is a lot dumber than...

Published Tue, Jun 15 2010 11:45 AM by The Cranky Flier

Filed under: Delta, STL - St Louis
Pilot Strike Could Be the End of Spirit As We Know Them

I hope everyone had a good weekend. Of course, if you had plane tickets on Spirit, it was far from it. The pilots went on strike in the wee hours on Saturday morning and flights were canceled from that point on. As this now stretches into day 3, it is...

Published Mon, Jun 14 2010 11:45 AM by The Cranky Flier

Filed under: Labor Relations, Spirit

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