Qantas A380: Airline Earns Black Eye for Poor Customer Response to Crisis – BNET Headwinds The Qantas A380 problems continue, but this time it’s not the airplane that I’m talking about. It’s the customer response. Executive guide: From delays to fold-out trays – sites that let you vent your spleen – Financial Times Cranky got [...]
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Sat, Nov 13 2010 11:45 AM
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