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January 2011 - Cranky Flier

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United Looks to Improve the International Travel Experience . . . in Coach

One of the things that bothers me the most about United is its widely varying international travel experience in coach depending upon the airplane. The ultimate insult is coach on the 747, and new CEO Jeff Smisek knows it. He is apparently committing...

Published Mon, Jan 10 2011 11:45 AM by The Cranky Flier

Filed under: United, Continental
Cranky on the Web (January 3-7)

Expedia Drops American Airlines — Right After Orbitz Battle – BNET Headwinds Expedia has now joined the fight against American, which seems ironic since it just gained an advantage after AA pulled out of Orbitz. This is much bigger than that, however...

Published Sat, Jan 8 2011 11:45 AM by The Cranky Flier

Filed under: United, Baggage, Technology, Southwest, Continental, Labor Relations
Topic of the Week: Posting Schedule

When I first dropped down to 3 posts a week, I said I’d revisit it after the end of the year. Well here we are, and I’ve decided that I’m sticking with the change. I would love to write Cranky more often, but after looking through the...

Published Fri, Jan 7 2011 11:45 AM by The Cranky Flier

Filed under: Admin
Southwest Rolls Out New, Straightforward Rapid Rewards Program

I never thought this day would come. Southwest has been talking about rolling out a new Rapid Rewards program since, I believe, the airline first took flight in the 70′s. And today, the airline is finally doing it, effective March 1. It’s...

Published Thu, Jan 6 2011 10:31 AM by The Cranky Flier

Filed under: Frequent Flier Programs, Southwest
Take a Tour of the Brand New Air New Zealand Interior

Just before Christmas, Air New Zealand took delivery of its very first 777-300ER. These airplanes are meant to replace the 747-400s that do the long haul flying for the airline, and Air NZ has really done a fantastic job making the experience much better...

Published Tue, Jan 4 2011 11:45 AM by The Cranky Flier

Filed under: Seats, Air New Zealand
Airlines and Airports Handled the Northeast Storm Well . . . Seriously

Happy New Year, everyone. Hopefully the last of you who were stranded after winter storms hit Europe and then the Northeast have finally made it back home. Now, the post-mortem begins. How did so many people get stranded and have such miserable holidays...

Published Mon, Jan 3 2011 11:45 AM by The Cranky Flier

Filed under: Weather
Cranky on the Web (December 27-31)

Google Deal Divides Travel Industry – The New York Times I was asked about what travelers think about the proposed Google-ITA deal. My response? They don’t. Phone jam-ups stymie fliers – Boston Globe One of the many stories out there...

Published Sat, Jan 1 2011 11:45 AM by The Cranky Flier

Filed under: Miscellaneous

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