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April 2011 - Cranky Flier

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JetBlue Demonstrates the Right Way to Increase Your Change Fee
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Cranky on the Web (May 13 – 17)
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Topic of the Week: United’s Channel 9
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Second of three M346 prototypes crashes
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Topic of the Week: Ryanair Charges You So It Can Compensate Stranded Travelers

Ryanair is unhappy that it has to pay compensation under EU rules to people who are canceled or delayed even if it isn’t the airline’s fault. So, it has introduced a €2 compensation levy on all bookings. Some say it’s awful that Ryanair...

Published Fri, Apr 1 2011 11:45 AM by The Cranky Flier

Filed under: Ryanair
Cranky on the Web (March 28 – April 1)

Don’t let turbulence freak you out – CNN Out of the Office This week I tackle turbulence. It’s not going to kill you, even it scares you senseless. Shrinking Subsidies: Can Southwest Serve Mid-Tier Cities Profitably? – BNET Headwinds...

Published Sat, Apr 2 2011 11:45 AM by The Cranky Flier

Filed under: Alaska Airlines, Sukhoi, BNET, Mitsubishi
US Airways Lowers Fares in Rochester to See if It Can Make More Money, Build Political Capital

When I did airline pricing at America West a decade ago, I found that just about everyone I met thought they could do a better job than I. “Why are fares so high? If you lower fares, you could get more people to fly and make more money.” Now...

Published Mon, Apr 4 2011 11:45 AM by The Cranky Flier

Filed under: US Airways, Fares
American and Expedia Make Up as the Reservation System Model Crumbles

This hasn’t received a lot of attention amidst all the holes in airplanes and smoke in cockpits, but there was a huge development in American’s fight with the third party reservation system providers (aka the GDSes) yesterday. In my eyes,...

Published Tue, Apr 5 2011 11:45 AM by The Cranky Flier

Filed under: American
Follow Me on Twitter for US Airways Medis Day Updates

Today is US Airways media day and I will be there. I understand there is going to be at least one announcement with good news that travelers will want to hear so if you would like to follow along, follow me on Twitter @crankyflier. Read More...

Published Wed, Apr 6 2011 3:19 PM by The Cranky Flier

Filed under: Admin
Southwest, 737s, and Holes: What Happened and What Now?

I’m sure a lot of you have been wondering why I haven’t written about the Southwest 737 that had a big hole open up inflight last week. It was big news for sure, but I just didn’t know enough beyond the basic information to make a post...

Published Thu, Apr 7 2011 11:45 AM by The Cranky Flier

Filed under: Southwest, Accidents/Incidents, 737
Topic of the Week: Air France Wreckage Found

It looks like search teams have found most of the wreckage from the Air France flight that went down off the coast of Brazil back in 2009. Anyone want to guess what they’ll be able to figure out from this? Read More...

Published Fri, Apr 8 2011 11:45 AM by The Cranky Flier

Filed under: Accidents/Incidents, Air France
Cranky on the Web (April 4 – 8)

10 Signs You Should Take a Break From Traveling – Intuit Small Business Blog A fun look at the ten signs you’ve been traveling too much. Pay attention! Airlines stretch to make safety fun – CNN Out of the Office Considering how many...

Published Sat, Apr 9 2011 11:45 AM by The Cranky Flier

Filed under: Safety/Security
US Airways is Open to Mergers, But Nothing is Happening Soon

I spent last week at two of my favorite events – US Airways Media Day and the Phoenix Aviation Symposium. As usual, one or two big headlines will come out of these things, and they’re usually reported incorrectly. This year was no exception...

Published Mon, Apr 11 2011 11:45 AM by The Cranky Flier

Filed under: US Airways, Mergers/Finance
Aer Lingus Wants to be a Provider of Seats, Let Others Do the Rest

As usual, there was great discussion at the Phoenix Aviation Symposium last week, but one in particular grabbed me. Steven Kavanagh, Chief Commercial Officer for Aer Lingus in Ireland has an interesting way of looking at his airline. He wants to be “an...

Published Tue, Apr 12 2011 11:45 AM by The Cranky Flier

Filed under: Aer Lingus
Touring San Francisco’s New Terminal 2

San Francisco opens (or shall I say, reopens) Terminal 2 with Virgin America and American as residents today. I was able to get a sneak peak last Monday and I have to say, I’m impressed. They really did this right in terms of design and, most importantly...

Published Thu, Apr 14 2011 11:45 AM by The Cranky Flier

Filed under: Virgin America, American, SFO - San Francisco
Topic of the Week: JetBlue Goes Intra-Caribbean

Remember that post about how Spirit should move into the intra-Caribbean market? Looks like JetBlue is going to beat Spirit to the punch. JetBlue already flies from San Juan to Santo Domingo, and now it’s going from San Juan to St Maarten as well...

Published Fri, Apr 15 2011 11:45 AM by The Cranky Flier

Filed under: JetBlue
Cranky on the Web (April 11-15)

In-flight entertainment following the times – CNN Out of the Office I remain convinced that one of these days, inflight entertainment will simply be internet and power. The airlines could just provide content if they so chose. In the Trenches: Making...

Published Sat, Apr 16 2011 11:45 AM by The Cranky Flier

Filed under: Inflight Entertainment
Airlines Should Refund Bag Fees If Your Bags Don’t Arrive With You

Uh oh. It looks like the DOT has found something else they don’t like about airlines with which they want to get involved. This time, it’s the refunding of bag fees when bag aren’t delivered. Guess what? I agree with the idea. First...

Published Mon, Apr 18 2011 11:45 AM by The Cranky Flier

Filed under: Baggage, Government Regulation
Frontier Reduces Change Fees, Allows Name Changes, and Generally Gets Customer-Friendly

Frontier rolled out a slew of changes last week, and most of them are very customer-friendly. In fact, these moves make it seem like Frontier has decided that its niche is going to be actually taking care of customers. If it can use that as a differentiator...

Published Tue, Apr 19 2011 11:45 AM by The Cranky Flier

Filed under: Frontier

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