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May 2011 - Cranky Flier

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Delta Isn’t Actually Closing Its Memphis Hub Completely
Posted to Cranky Flier by The Cranky FlierThe Cranky Flier

72 Hours With Korean Air: Jin Air, Je-Dong Farm, and the Tech Center (Trip Report)
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Cranky on the Web (June 10 – 14)
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Correction of the Week: Delta and Korean’s Spat
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United Goes Fully Flat… in Business Class… On Long Haul… From North American Hubs
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Virgin Australia Set to Make Its Debut

Australian travelers know Virgin Blue as the number two competitor to Qantas, but within a couple of days, the name will be gone. Ok, so I’m just being dramatic. The airline is simply changing its name to Virgin Australia (or so it’s expected...

Published Mon, May 2 2011 11:45 AM by The Cranky Flier

Filed under: Virgin Blue, V Australia, Virgin Australia
An Update From Virgin Atlantic’s US Boss

Let’s keep the Virgin theme rolling this week, shall we? Last week, Chris Rossi, Virgin Atlantic’s Senior Vice President, North America was in town here in LA for Brit Week. While he was here, we were able to get together for half an hour...

Published Tue, May 3 2011 11:45 AM by The Cranky Flier

Filed under: Virgin Atlantic
American’s Test of Video Streaming is Just the First Step

American announced this week that it would begin testing streaming video with wifi-provider GoGo on a couple of airplanes, and it will expand wifi to the whole domestic fleet. This is an exciting development, but it’s really just the beginning....

Published Thu, May 5 2011 11:45 AM by The Cranky Flier

Filed under: Inflight Entertainment, American
Topic of the Week: Best Airline Press Release Titles

When I was working for America West, my favorite press release title had to be the one proclaiming “Mule Promoted to Head Customer Service.” I may have the wording a little off, but the point was that Anthony Mulé had been given the job and...

Published Fri, May 6 2011 11:45 AM by The Cranky Flier

Filed under: Cathay Pacific
Cranky on the Web (May 2 – 6)

When row 21 is actually row 9: The method behind airline row numbers – CNN Out of the Office United is doing some row renumbering, so I thought it was a good time to take a look at why that matters. In the Trenches: Designing A Workspace –...

Published Sat, May 7 2011 11:45 AM by The Cranky Flier

Filed under: United
Frontier Shuffles Its Fleet to Cut Losses

Republic Airways announced a small first quarter loss the other day, but really, it was a tale of two airlines. Its Frontier subsidiary lost a bunch of money while the “Express” flying it does for other airlines made money. How is Frontier...

Published Mon, May 9 2011 11:45 AM by The Cranky Flier

Filed under: Frontier
Fall Outlook: Fewer Flights, Sustained Fares

It’s earnings season again, and that means it’s time to gather round and listen to every airline talk about what’s happened and what’s next. After seeing some of the earnings call summaries, it sounds like demand will, as usual...

Published Tue, May 10 2011 11:45 AM by The Cranky Flier

Filed under: Fares
Flying the Lufthansa A380 Inaugural to San Francisco (Trip Report)

I know I said trip reports would only be on Wednesdays now, but I changed my mind. Lufthansa flew me out to Frankfurt only to come back less than 24 hours later on the inaugural A380 to San Francisco, all in business class. I’ll start with the flight...

Published Thu, May 12 2011 11:45 AM by The Cranky Flier

Filed under: United, Lufthansa, Trip Reports
Topic of the Week: US Airways Pilots Union Goes Off Again

The US Airways pilots union is at it again. This week the group claimed a number of safety issues have occurred and it demanded the airline fire its VP of Safety and Compliance. Is this legitimate or is it yet another stupid negotiating tactic? It seems...

Published Fri, May 13 2011 11:45 AM by The Cranky Flier

Filed under: US Airways, Labor Relations
Cranky on the Web (May 9 – 13)

Southwest, AirTran merger may mean changes for Northeast Ohio airports – WKSU I spoke with an Ohio public radio affiliate about the impact of the Southwest/AirTran merger on the region. (This should have been included last week, but I missed it...

Published Sat, May 14 2011 11:45 AM by The Cranky Flier

Filed under: Southwest, Mergers/Finance, AirTran
Delta’s Dismantling of the Memphis Hub

Many are surprised that it’s taken this long, but Delta has finally begun taking the first big steps in what will ultimately likely result in the dismantling of the Memphis hub. Capacity will be slashed 25 percent after this summer. Big cuts like...

Published Mon, May 16 2011 11:45 AM by The Cranky Flier

Filed under: Delta, MEM - Memphis
The New First Class Experience on Lufthansa

It may be a very small piece of the travel experience that few of us will have the chance to try, but it’s still fun to explore what airlines are doing for their international First Class passengers. Lufthansa is certainly no slouch in this area...

Published Tue, May 17 2011 11:45 AM by The Cranky Flier

Filed under: Lufthansa
United’s “Customer Day One” Doesn’t See Many Changes

I’m not quite sure how this was decided, but yesterday was “Customer Day One” for the combined Continental and United.. That doesn’t really make sense to me, because not much actually seemed to change and there’s plenty of...

Published Thu, May 19 2011 11:45 AM by The Cranky Flier

Filed under: United, Continental, Mergers/Finance
Topic of the Week: Where Do You Want Your Seatback Pocket?

Mrs Cranky recently received a survey from American and this was one of the questions: So, do you care? The higher pocket supposedly gives more legroom, but it usually won’t hold as much. What do you think? Read More...

Published Fri, May 20 2011 11:45 AM by The Cranky Flier

Filed under: Seats
Cranky on the Web (May 16 – 20)

Fewer hubs mean fewer options for fliers – CNN Out of the Office Memphis joins a long line of mid-sized hubs that are shrinking or disappearing completely leaving travelers with fewer options. United Continental integrates its new look at O’Hare...

Published Sat, May 21 2011 11:45 AM by The Cranky Flier

Filed under: Delta, MEM - Memphis

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