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November 2011 - Cranky Flier

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American’s Decade of Fail Culminates in Bankruptcy

I don’t think anyone was surprised to hear that American filed for Chapter 11 bankruptcy protection. The only surprise was that it happened this week. I didn’t think we’d see it so quickly. For travelers, this truly is a non-event. We’ve...

Published Wed, Nov 30 2011 11:45 AM by The Cranky Flier

Filed under: American
The Winners of the Coveted Slots at Washington/National and New York/La Guardia Are . . .

Remember that whole Delta/US Airways slot swap deal? US Airways gave most of its slots at New York’s La Guardia airport to Delta in exchange for most of Delta’s slots at Washington’s National Airport along with a couple of other considerations...

Published Tue, Nov 29 2011 11:45 AM by The Cranky Flier

Filed under: JetBlue, Westjet, LGA - New York/La Guardia, DCA - Washington/National
Talking to British Airways About Elite Status, Avios, and the Dreaded Fuel Surcharge (Across the Aisle)

Earlier this month, British Airways introduced Avios, a new name for miles. Now if you’re a member of the BA Executive Club or Iberia Plus, you will earn Avios when you fly, use a credit card, etc. In other words, it’s a shared currency that...

Published Mon, Nov 28 2011 11:45 AM by The Cranky Flier

Filed under: British Airways
Cranky on the Web (November 21 – 25)

Taking First-Class Coddling Above and Beyond – The New York Times I was quoted in a front page article talking about First Class on long haul flights. More importantly, Geoff Fischer was interviewed about his write-up on Cranky of his Cathay Pacific...

Published Sat, Nov 26 2011 11:45 AM by The Cranky Flier

Filed under: Baggage, Seats
Topic of the Week: A Southwest Feel Good Story

It’s the holiday season, so that means it’s time for some nice warm and fuzzy stories. Southwest put out a good one that also used the power of social media for awesomeness. A guy and his girlfriend were traveling on a flight to Phoenix and...

Published Fri, Nov 25 2011 11:45 AM by The Cranky Flier

Filed under: Southwest
The True Meaning of Thanksgiving 2011

It’s Thanksgiving again, and that means it’s time for another year’s installment of the True Meaning of Thanksgiving. Enjoy reading this in your turkey-induced comas. Hooray! Dear traveler, A special time of year is upon us, and so it...

Published Thu, Nov 24 2011 11:45 AM by The Cranky Flier

Filed under: Overbooking
Business Class on the Emirates A380 Back to the US (Trip Report)

It’s time for part 3 of Nate’s Dubai trip on Emirates. After flying the 777 out to Dubai and spending time in the Dubai Airport, it was time for him to fly back. This time, it was on the A380 to JFK. — After getting wrapped up in Dubai...

Published Wed, Nov 23 2011 11:45 AM by The Cranky Flier

Filed under: Trip Reports, Emirates
How Mistake Fares Get Filed and Why Korean Messed Up

Airlines can accidentally file the wrong fares. I should know, since I’ve personally done it twice. That’s fine, people make mistakes, but it’s the recovery that counts. The recovery from the latest mistake, Korean filing a sub-$500...

Published Tue, Nov 22 2011 11:45 AM by The Cranky Flier

Filed under: Fares, Korean Air
Let’s Do the Labor Roundup at the Big Three

The last couple of weeks have been action-packed when it comes to labor issues with each of the big three legacy airlines. For one airline, it’s good news while for the other two . . . not so much. Let’s just go in alphabetical order for lack...

Published Mon, Nov 21 2011 11:45 AM by The Cranky Flier

Filed under: United, American, Delta
Cranky on the Web (November 13 – 18)

Should I feel guilty about flying out of Buffalo instead of Toronto? – The Globe and Mail I was asked why Canadian airports are more expensive. So many reasons, but they only took one. Wi-Fi coming to international flights – CNN Out of the...

Published Sat, Nov 19 2011 11:45 AM by The Cranky Flier

Filed under: United, Government Regulation, Airports
Topic of the Week: Hawaiian Says Aloha to New York City

For years, Hawaiian had been primarily an airline offering interisland flights and service to the West Coast of the US. There were minor incursions into other parts of the Pacific but the last couple of years have been different. First, Hawaiian has made...

Published Fri, Nov 18 2011 11:45 AM by The Cranky Flier

Filed under: Hawaiian
How Airline Stories Become Tall Tales

I’ve pulled a controversial story out from the archives today. It’s one that was supposed to run on BNET at the beginning of the year, but after heated back and forth discussion, it was shelved by the higher-ups. (They didn’t like me...

Published Thu, Nov 17 2011 11:45 AM by The Cranky Flier

Filed under: Southwest, BNET
Wandering Dubai Airport (Trip Report)

Nate is back with part two of his trip report. This time, we look in depth at Dubai Airport. If you missed his flight out, see Flying Up Front on Emirates to Dubai. — After spending a very long and exhausting day in Dubai, I wasn’t looking forward...

Published Wed, Nov 16 2011 11:45 AM by The Cranky Flier

Filed under: Trip Reports, Emirates
Southwest Announces New International Service, Buries Route and City Cuts

It looks like Southwest has decided to take a queue from the old school PR handbook by making a big splash over new city and route announcements while quietly slipping in cuts to other cities and routes. There are a lot of changes with the schedule for...

Published Tue, Nov 15 2011 11:45 AM by The Cranky Flier

Filed under: Southwest, AirTran
AAdvantage Chief Maya Leibman Talks (Across the Aisle)

When I saw Maya Leibman, President of American’s AAdvantage loyalty program, put out a video talking about new benefits for elite members, I knew I wanted to put together an Across the Aisle interview. For those who haven’t seen it, here’s...

Published Mon, Nov 14 2011 11:45 AM by The Cranky Flier

Filed under: Frequent Flier Programs, American

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