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December 2011 - Cranky Flier

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Topic of the Week: The Birds and Rats Have Won
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This is Not Your Father’s Frontier Airlines
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Cranky on the Web (December 26 – December 30)

What will 2012 bring in air travel? – CNN Out of the Office CNN asked me to do a look at ahead at 2012, so I got some smart people to tell me what will happen. Is CrankyConcierge.com’s real-time airline travel management service worth it? –...

Published Sat, Dec 31 2011 11:45 AM by The Cranky Flier

Filed under: Technology, American
Topic of the Week: 2011 Flying Summary

The year is just about done for, so it’s time to look at how much flying we all did. My two trips across the pond helped to offset the lack of flying toward the end of the year. What did your year look like? Miles: 38,310 (34,202 last year) Segments...

Published Fri, Dec 30 2011 11:45 AM by The Cranky Flier

Filed under: Miscellaneous
Airlines We Lost in 2011

It’s that time of the year once again where we review those airlines that had their wings clipped. Last year, I said it was a pretty good year in terms of the airlines we lost. If that’s true, then this was a rock star kind of year. There...

Published Thu, Dec 29 2011 11:45 AM by The Cranky Flier

Filed under: Airlines We Lost
A Classically Sucky Orbitz Customer Service Experience

This is a pretty dead week in terms of news, so I figured I’d pull out some lighter stories. One of our Cranky Concierge clients, let’s call him George Bailey, had an almost comically-terrible interaction with Orbitz customer service, and...

Published Tue, Dec 27 2011 11:45 AM by The Cranky Flier

Filed under: United, US Airways
Remember that $60,000 Deal to Name a Virgin America Airplane? Here’s Who Bought It

Last month, Virgin America decided to sell a pretty unique deal through Gilt City. Anyone with $60,000 could get a roundtrip charter flight anywhere Virgin America flies in the US. That in itself isn’t that unique, but the purchaser also got something...

Published Mon, Dec 26 2011 11:45 AM by The Cranky Flier

Filed under: Virgin America
Cranky on the Web (December 19 – 23)

Pack patience for air travel amateurs – CNN Out of the Office ’tis the season for amateur travelers to come out of the woodwork. Here are some thoughts on how business travelers can navigate it. In the Trenches: Recognizing Our Own Recognition...

Published Sat, Dec 24 2011 11:45 AM by The Cranky Flier

Filed under: Virgin America, Miscellaneous
Topic of the Week: ANA Brings the 787 to the US

ANA has announced that will start flying the 787 to the US. First market are Seattle and San Jose. Is that a surprise to you? My guess is that United will pull its Seattle to Tokyo flight, letting ANA fly it with a more appropriate airplane. San Jose...

Published Fri, Dec 23 2011 11:45 AM by The Cranky Flier

Filed under: ANA, 787, SJC - San Jose, SEA - Seattle
The Many Steps Alaska Takes to Put Food on Your Flight

I had a great opportunity earlier this week to head on over to LAX to do a menu tasting with Alaska Airlines. They loaded me up with tasty food, but to me it was the process that made this so interesting. Airlines need to think about a lot of things when...

Published Thu, Dec 22 2011 11:45 AM by The Cranky Flier

Filed under: Alaska Airlines, Meals
Virgin America Still Having Major System Problems More Than a Month After System Changes

If you’ve flown Virgin America any time since October, there’s a good chance that your experience has been sub-par. No, it has nothing to do with the onboard product but rather the fragile technology infrastructure, which is still suffering...

Published Tue, Dec 20 2011 11:45 AM by The Cranky Flier

Filed under: Technology, Virgin America
Winners and Losers in Delta’s Big Expansion at New York’s La Guardia Airport

The details are out. Now that the feds have finally paved the way for the Delta/US Airways slot swap (at least this part of it), Delta can finally roll out its plans to dominate New York. This is far from just replacing US Airways on existing flights...

Published Mon, Dec 19 2011 11:45 AM by The Cranky Flier

Filed under: Delta, LGA - New York/La Guardia
Cranky on the Web (December 12 – 16)

Great new for those who want to follow me on the CNTraveler website. You can now subscribe to an RSS feed of my posts alone. American Airlines About to Make a lot of People Much Happier – Conde Nast Daily Traveler Great news from American this week...

Published Sat, Dec 17 2011 11:45 AM by The Cranky Flier

Filed under: American, Delta
Topic of the Week: Who Wants to be a Guest Poster?

It’s getting close. My wife is due in just about 3 weeks, and that means I’m going to need to take a little Cranky break once it happens. I don’t plan on being gone for long, but it does mean that it’s time for one of those rare...

Published Fri, Dec 16 2011 11:45 AM by The Cranky Flier

Filed under: Admin
Delta, JetBlue, and Spirit Knock American While It’s Down (But It’s an Indirect Hit)

It’s been a tough few weeks for American without question. After filing for bankruptcy, it’s probably not a surprise that we see airlines trying to take advantage of the situation by moving in on American’s turf. There were three moves...

Published Thu, Dec 15 2011 11:45 AM by The Cranky Flier

Filed under: JetBlue, American, Delta, Spirit, Gol
A Note on Comments Not Showing Up

I’ve received a few notes lately saying that comments had been posted but they weren’t showing up on the site. Are they being blocked? The answer is no, well, not on purpose. I use Akismet to help block spam, and this is a good thing. The...

Published Wed, Dec 14 2011 4:40 PM by The Cranky Flier

Filed under: Admin
Alec Baldwin Has Given American Airlines Management a Golden Opportunity

It’s amazing how much coverage this whole Alec Baldwin vs. American Airlines thing has received over the last few days. Alec keeps pushing further and further while American sits mostly still. In my eyes, this would be a fantastic opportunity for...

Published Tue, Dec 13 2011 11:45 AM by The Cranky Flier

Filed under: American

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