Southwest chief Gary Kelly sent out a great email to the airline’s employees (or, “People”) yesterday talking about the situation with American and more broadly, about the airline industry and Southwest’s place in it. He kept calling Southwest a Maverick, but the tone cast an ominous shadow over the perils of failing to control costs. [...]
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Posted
Tue, Dec 6 2011 11:45 AM
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The Cranky Flier
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