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May 2012 - Cranky Flier

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Delta Isn’t Actually Closing Its Memphis Hub Completely
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72 Hours With Korean Air: Jin Air, Je-Dong Farm, and the Tech Center (Trip Report)
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Cranky on the Web (June 10 – 14)
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Correction of the Week: Delta and Korean’s Spat
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United Goes Fully Flat… in Business Class… On Long Haul… From North American Hubs
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Touring the Ghosts of Douglas Aircraft Company’s Past

As a Long Beach resident and airline dork, I have a special connection with Douglas airplanes. As World War II ramped up, Donald Douglas Sr made the decision to build a new plant in Long Beach to crank out the airplanes needed by the military. That plant...

Published Thu, May 31 2012 11:45 AM by The Cranky Flier

Filed under: LGB - Long Beach
Delta Screws Up, Accidentally Shows Different Prices to Some Customers on Its Website

Everyone makes mistakes, but some mistakes are worse than others. Delta had one fall into the “pretty bad” category recently when it decided to try out some new search functionality on its website. In some cases, those who were logged in ended...

Published Thu, May 17 2012 11:45 AM by The Cranky Flier

Filed under: Delta
Topic of the Week: Are You Still Unhappy with United?

By most accounts, United is starting to get a handle on its phone hold times … two months after the system switch. But clearly some people aren’t happy as evidenced by this hi-larious sign that my friend saw this past weekend at a United gate...

Published Fri, May 11 2012 11:45 AM by The Cranky Flier

Filed under: United
American Upgrades Business Class, Downgrades Coach on Widebody Fleet

Last Friday I received an invitation from American to an event that would show off the “company’s aircraft modernization plans while onboard an American wide-body jet.” Sounded good, but that event was yesterday and with less than a...

Published Thu, May 10 2012 11:45 AM by The Cranky Flier

Filed under: American, 777
Four Hours in Phoenix (Trip Report)

When my wife gave birth to our son in January, one of my best friends hopped in the car from Phoenix and surprised us with a visit. That was such an awesome thing that when his wife gave birth last Saturday, I wanted to do the same. But of course, I couldn’t...

Published Wed, May 30 2012 11:45 AM by The Cranky Flier

Filed under: US Airways, Southwest, Trip Reports
Topic of the Week: Berlin Airport’s Big Delay

With less than a month to go before Berlin’s new airport opening, it was revealed that it wasn’t ready to go. The delay is now rumored to stretch into 2013. This is hugely problematic since the new airport was replacing two separate airports...

Published Fri, May 18 2012 11:45 AM by The Cranky Flier

Filed under: Airports
Cranky on the Web (May 21 – 25)

Atlanta’s New International Terminal Opened—Here’s How it Will Benefit You – Conde Nast Daily Traveler The overly-expensive new terminal in Atlanta is open. For connecting passengers, you won’t care that much, but for those starting...

Published Sat, May 26 2012 11:45 AM by The Cranky Flier

Filed under: United, Delta, ATL - Atlanta
Why Do Airlines Switch Airplanes on Flights with One Flight Number? (Ask Cranky)

It’s time for another installment of Ask Cranky. This question is a great one, and I could have sworn I wrote about it before. But my intensive (read: 10 second) search didn’t turn up anything. Even if I have, it’s worth addressing again...

Published Tue, May 1 2012 11:45 AM by The Cranky Flier

Filed under: Ask Cranky
The DOT Gets it Right With Washington/National Slot Awards

There’s nothing I like more than ripping apart the Department of Transportation (DOT) for its poor rule-making abilities, but every so often, the department does something right. We might as well celebrate on the rare occasion when that happens...

Published Tue, May 15 2012 11:45 AM by The Cranky Flier

Filed under: Virgin America, JetBlue, Southwest, DCA - Washington/National
A Dark Future for Europe’s Legacy Airlines

Over the last decade, Europe’s big three airline groups, IAG (owner of British Airways/Iberia), Air France/KLM, and Lufthansa Group, have all been in much better shape than their American counterparts. While US airlines floundered and filed for...

Published Mon, May 21 2012 11:45 AM by The Cranky Flier

Filed under: Lufthansa, British Airways, Air France
Cathay Pacific Lets Social Media Stars into Its San Francisco Lounge

Cathay Pacific has recently embarked on what is at the very least, a truly unique and interesting experiment. Those who have a high level of influence in the world of social media will now be allowed to enter the airline’s lounge without charge...

Published Tue, May 22 2012 11:45 AM by The Cranky Flier

Filed under: Cathay Pacific
Some United Elites are Over-Entitled, But It’s United’s Fault

If you’re a United frequent flier, you certainly know by now that the airline’s CFO gave a talk at an investors’ conference recently saying that there were “certain groups in [MileagePlus] that were over-entitled.” You know...

Published Tue, May 29 2012 11:45 AM by The Cranky Flier

Filed under: United, Frequent Flier Programs
A Working Trip to Vegas (Trip Report)

Last week, Allegiant paid for me to come out to Vegas and speak to the attendees at its annual conference for the airports it serves. This is a great event that lets Allegiant talk about its own business to the airports so that it can further beat into...

Published Wed, May 16 2012 11:45 AM by The Cranky Flier

Filed under: JetBlue, Southwest, Trip Reports
Will JetBlue Be Welcoming Its International Partners Under Its Roof at JFK?

It’s earnings season, and that means it’s time for a slew of long analyst calls to talk about the events of the last quarter. I don’t listen to them myself, because I’d never get any work done if I did. Instead, I just read PlaneBusiness...

Published Mon, May 7 2012 11:45 AM by The Cranky Flier

Filed under: JetBlue, Delta, JFK - New York/JFK
One-Way Codeshares and Why JetBlue Likes Them

Yesterday I wrote about the possibilities for JetBlue to bring partners into Terminal 5 at JFK, but there was one other nugget in the earnings call that caught my eye. This one comes from Robin Hayes, JetBlue’s EVP and Chief Commercial Officer....

Published Tue, May 8 2012 11:45 AM by The Cranky Flier

Filed under: JetBlue

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