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September 2012 - Cranky Flier

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Italy looking to develop MALE UAV
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Qantas Smartly Leaves British Airways for Emirates

There was huge news from down under last week when the rumored link between Qantas and Emirates was officially unveiled. This certainly creates some confusion around Qantas’s role in oneworld as the airline backs away from British Airways but it...

Published Mon, Sep 10 2012 11:45 AM by The Cranky Flier

Filed under: British Airways, Alliances, Emirates, Qantas
Cranky on the Web (September 3 – 7)

In the Trenches: The Late Summer Lull – Intuit Small Business Blog The end of August is a very quiet time for us. That usually means that I can focus on longer term projects. Not this year. Read More...

Published Sat, Sep 8 2012 11:45 AM by The Cranky Flier

Filed under: Miscellaneous
Topic of the Week: Direct Aisle Access in Business Class

Delta has been going on the offensive lately touting how it will offer direct aisle access to every passenger in business class. This is a stark contrast to United which has every window seat requiring a climb over the aisle and some airplanes with true...

Published Fri, Sep 7 2012 11:45 AM by The Cranky Flier

Filed under: United, Delta
American Continues to Slog Through Bankruptcy While US Airways Goes Silent (On Purpose)

It’s been awhile since I wrote about the American Airlines bankruptcy, and there’s a good reason for that. Not much has happened. This thing is really proceeding at a snail’s pace and the pilots are a big reason for that. That doesn’t...

Published Thu, Sep 6 2012 11:45 AM by The Cranky Flier

Filed under: US Airways, Mergers/Finance, American
Spirit Chooses Delays Over Cancellations and Missed Connections

Last week I wrote about Spirit’s flagging on time performance. Shortly after, I had a call with the airline’s Chief Operating Officer, Tony Lefebvre, to discuss what was happening. After talking to him, I got together with the masFlight guys...

Published Tue, Sep 4 2012 11:45 AM by The Cranky Flier

Filed under: Spirit
A Question About Content

It’s Labor Day here in the US and I’ve been enjoying my long weekend. That means there isn’t a normal post today, but I do have a question and this seemed like a good day to throw it out to the crowd. We at Cranky Concierge fight some...

Published Mon, Sep 3 2012 11:45 AM by The Cranky Flier

Filed under: Admin
Cranky on the Web (August 27 – 31)

How to Navigate Airline Customer Service in Difficult Situations – Conde Nast Daily Traveler There was a story about a woman who missed her brother’s funeral because of a bunch of airline problems. That prompted me to write a post for CNTraveler...

Published Sat, Sep 1 2012 11:45 AM by The Cranky Flier

Filed under: Lufthansa, Customer Service, Delta

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