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September 2012 - Cranky Flier

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Topic of the Week: The Birds and Rats Have Won
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This is Not Your Father’s Frontier Airlines
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Italy looking to develop MALE UAV
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Ryanair to Reggio Calabria?
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Battle: Los Angeles
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JetBlue’s Call Center Marketing Advantage Over Virgin America (Guest Post)

I’m busy enjoying some Maui onion rings right now, so I’ve lined up a guest post for your reading pleasure. Eric Starkman has read this blog for a long time and he had an interesting story to tell regarding outsourced call centers. Enjoy....

Published Tue, Sep 18 2012 11:45 AM by The Cranky Flier

Filed under: Virgin America, JetBlue, Guest Posts
Qantas Smartly Leaves British Airways for Emirates

There was huge news from down under last week when the rumored link between Qantas and Emirates was officially unveiled. This certainly creates some confusion around Qantas’s role in oneworld as the airline backs away from British Airways but it...

Published Mon, Sep 10 2012 11:45 AM by The Cranky Flier

Filed under: British Airways, Alliances, Emirates, Qantas
Topic of the Week: Direct Aisle Access in Business Class

Delta has been going on the offensive lately touting how it will offer direct aisle access to every passenger in business class. This is a stark contrast to United which has every window seat requiring a climb over the aisle and some airplanes with true...

Published Fri, Sep 7 2012 11:45 AM by The Cranky Flier

Filed under: United, Delta
How Spot Beams Will Help Panasonic Provide Faster Wifi Onboard for Travelers Without Ka Band

I’m enjoying a Lava Flow on the beach right now, so feel free to grab a glass and a tiny umbrella and join me while you read about what I learned about onboard wifi on my visit to Panasonic headquarters. – A couple weeks ago, the crew at Panasonic...

Published Thu, Sep 20 2012 11:45 AM by The Cranky Flier

Filed under: Inflight Entertainment
Attention Airlines: Less Information is Never Better

There has been a disturbing trend lately where airlines have apparently decided that less information is better for customers. It’s a strange belief that the airlines somehow know what we want better than we do, and it’s incredibly frustrating...

Published Thu, Sep 13 2012 11:45 AM by The Cranky Flier

Filed under: United, Delta, SFO - San Francisco
Cranky on the Web (September 10 – 14)

In the Trenches: When Someone Leaves – Intuit Small Business Blog We had a concierge leave us this week and it couldn’t have gone better from a system perspective. (Don’t get me wrong; we’ll miss him.) Read More...

Published Sat, Sep 15 2012 11:45 AM by The Cranky Flier

Filed under: United, 787
Topic of the Week: Would You Fly American?

It’s been well-publicized that American’s operational performance has tanked ever since it started imposing new contract terms of the pilots. The pilots really blew it by rejecting the last, much better offer. But management is playing with...

Published Fri, Sep 21 2012 11:45 AM by The Cranky Flier

Filed under: American
Cranky on the Web (August 27 – 31)

How to Navigate Airline Customer Service in Difficult Situations – Conde Nast Daily Traveler There was a story about a woman who missed her brother’s funeral because of a bunch of airline problems. That prompted me to write a post for CNTraveler...

Published Sat, Sep 1 2012 11:45 AM by The Cranky Flier

Filed under: Lufthansa, Customer Service, Delta
American Continues to Slog Through Bankruptcy While US Airways Goes Silent (On Purpose)

It’s been awhile since I wrote about the American Airlines bankruptcy, and there’s a good reason for that. Not much has happened. This thing is really proceeding at a snail’s pace and the pilots are a big reason for that. That doesn’t...

Published Thu, Sep 6 2012 11:45 AM by The Cranky Flier

Filed under: US Airways, Mergers/Finance, American
Cranky on the Web (September 17 – 21)

United’s Domestic 787 Schedule, So You Can Fly in a Shiny, New Dreamliner – Conde Nast Daily Traveler If you’ve ever wanted to fly the 787, United is making it easy. Here’s how you can do it. The Airline Rules Every Traveler Needs...

Published Sat, Sep 22 2012 11:45 AM by The Cranky Flier

Filed under: United
A United Correction and a Reminder for This Saturday’s Event

It’s a rare Wednesday post for me today, but I had two things to mention. First, please remember that this Saturday is the 2nd annual Cranky Dorkfest at LAX. What is it? Just a bunch of us airline dorks getting together to watch airplanes at the...

Published Wed, Sep 26 2012 11:45 AM by The Cranky Flier

Filed under: United
Cranky on the Web (September 24 – 28)

Interview with Cranky Concierge Owner – Job Shadow I was contacted by this site so they could learn more about what it means to be an air travel assistant. It was a lengthy interview and they published it verbatim. Airline to offer baby-free ‘quiet...

Published Sat, Sep 29 2012 11:45 AM by The Cranky Flier

Filed under: Admin
Alaska to Hawai’i (Trip Report)

I had been looking forward to this vacation for a long time. My family headed out to Maui to celebrate my dad’s 65th birthday and we decided to fly Alaska over there. The airline was fantastic, and the crews were both stellar. Unfortunately, the...

Published Mon, Sep 24 2012 11:45 AM by The Cranky Flier

Filed under: Trip Reports, Alaska Airlines
Ridiculous Security Theater Courtesy of the TSA

In my Hawai’i trip report earlier this week, I mentioned a terrible experience with the TSA on our return from Maui, and I said I’d write it up later. Here’s what happened. First I should say that this isn’t me complaining about...

Published Thu, Sep 27 2012 11:45 AM by The Cranky Flier

Filed under: Safety/Security
Topic of the Week: Aloha Readers

For the first time in more than 3 years, I’m going on a real vacation. As you read this, I’m on my way to Maui, and I’ll be planting my butt on a beach there for the next week, fruity drink in hand. I have posts set to go live while...

Published Fri, Sep 14 2012 11:45 AM by The Cranky Flier

Filed under: Admin

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