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November 2012 - Cranky Flier

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Topic of the Week: The Birds and Rats Have Won
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Virgin Australia Goes on a Buying Spree, Singapore Joins the Fun

We’ve all been preoccupied here in the US with the weather, but meanwhile big things have been happening down in Australia. In fact, I’d call it huge news from Virgin Australia this week when it decided to buy Skywest (the Aussie-based one...

Published Thu, Nov 1 2012 10:45 AM by The Cranky Flier

Filed under: Singapore Airlines, Virgin Australia
Topic of the Week: Some New Safety Videos

We have a couple of new safety videos that were released this week. In my mind, the ultimate question here is… will people pay attention? First up is Air New Zealand’s pure commercial Hobbit video: Then Delta brought out two versions of its...

Published Fri, Nov 2 2012 10:45 AM by The Cranky Flier

Filed under: Safety/Security, Air New Zealand, Delta
Cranky on the Web (October 28 – November 2)

Hurricane Sandy Causes Flight Cancellations—What Airlines Are Doing Right and Wrong – Conde Nast Daily Traveler When it came to hurricane policies last week, United had the best one. Surprising, right? But there was still some room for improvement...

Published Sat, Nov 3 2012 10:45 AM by The Cranky Flier

Filed under: United, Weather
How Delta Put Its JFK Operation Back Together Again After Sandy

While most travelers know that airlines are complex operations, I don’t think many can appreciate how difficult it is to actually put one back together after it has been shut down. I talked about airline operations during Hurricane Sandy last week...

Published Mon, Nov 5 2012 11:45 AM by The Cranky Flier

Filed under: Delta, Weather
Southwest Takes the First Step Toward International Flying With Puerto Rico Flights

Before you all jump on me, I am well aware that Puerto Rico is a part of the United States. So while Southwest’s announcement that it will begin flying to San Juan is not actually an announcement of international flying, it is a big step toward...

Published Tue, Nov 6 2012 11:45 AM by The Cranky Flier

Filed under: Southwest
Checking in With Row 44 During A Ride on the Grumman Albatross

A couple weeks ago, I had a unique opportunity to connect through the massive hub that is Camarillo. Ok, so maybe it’s not massive. Camarillo is actually a small airport northwest of LA with no commercial service, but it is the home of Row 44′s...

Published Thu, Nov 8 2012 11:45 AM by The Cranky Flier

Filed under: Technology
Topic of the Week: Crankyspotting in Phoenix on November 19

Dorkfest at LAX has been a lot of fun the last couple years, so it’s now time to take this on the road. I’ll be in Phoenix for Thanksgiving and that means it’s the perfect opportunity to do a little spotting in the Valley of the Sun...

Published Fri, Nov 9 2012 11:45 AM by The Cranky Flier

Filed under: Crankyspotting
Cranky on the Web (November 5 – 9)

In the Trenches: How Extra Help Pays Of – Intuit Small Business Blog I’m loving having more help. It frees me up to focus on things that I’ve been ignoring, like website forms. Making Sense of New, Outside-Alliance Airline Partnerships...

Published Sat, Nov 10 2012 11:45 AM by The Cranky Flier

Filed under: Miscellaneous, Alliances
Interviewing the Man Behind the Social Media Strategy at American Airlines, Part 1 (Across the Aisle)

Last week, I had the chance to speak with Jonathan Pierce, the Director of Social Communications for American Airlines. I like what American has been doing particularly with Twitter, so I wanted to learn more from the man behind it all. Even after trimming...

Published Mon, Nov 12 2012 11:45 AM by The Cranky Flier

Filed under: Customer Service, American
Interviewing the Man Behind the Social Media Strategy at American Airlines, Part 2 (Across the Aisle)

Yesterday in the first part of my interview with Jonathan Pierce, Director of Social Communications at American Airlines, we talked more about strategy and composition of the social media team. Today we get into some more specific details about how they...

Published Tue, Nov 13 2012 11:45 AM by The Cranky Flier

Filed under: Customer Service, American
SAS Tries for Yet Another Turnaround

I have to admit that I have soft spot for Scandinavian Airlines (SAS). My very first trip to Europe in 1985 was aboard an SAS DC-10 from Los Angeles to Copenhagen. And though SAS hasn’t flown to LA in years, there is still a connection in history...

Published Thu, Nov 15 2012 11:45 AM by The Cranky Flier

Filed under: SAS
Topic of the Week: What Should I Tell US Airways?

As you all know, I’ll be in Phoenix next week. (I hope you can join me on Monday from 4p to 6p for some Crankyspotting at Tempe Beach Park.) But what you don’t know is that the next day I will be in a meeting with a group of executives at...

Published Fri, Nov 16 2012 11:45 AM by The Cranky Flier

Filed under: US Airways
Cranky on the Web (November 12 – 16)

The EU’s Airplane Carbon Trading Program and What It Means – Conde Nast Daily Traveler I walk through what’s been doing on with the EU emissions trading scheme and why it was suspended. (This has been one heck of a political brawl.)...

Published Sat, Nov 17 2012 11:45 AM by The Cranky Flier

Filed under: Lufthansa, Government Regulation
Virgin America Cuts Aircraft Orders as It Posts Another Loss

For those who are in the Phoenix area today, don’t forget that we’ll be Crankyspotting at Tempe Beach Park today from 4p to 6p. Hope to see you there! – You would think that Virgin America’s news that it had posted a small operating...

Published Mon, Nov 19 2012 11:45 AM by The Cranky Flier

Filed under: Virgin America
JetBlue Enters Alaska’s Bread and Butter Market

The airline with the Eskimo on its tail has to be feeling a little uneasy right now after JetBlue announced it would enter Alaska’s flagship Seattle to Anchorage market. The motivations for this move seem a bit murky, but the payoff could be huge...

Published Tue, Nov 20 2012 11:45 AM by The Cranky Flier

Filed under: JetBlue, Alaska Airlines

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