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March 2013 - Cranky Flier

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Cranky on the Web (May 13 – 17)
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Topic of the Week: United’s Channel 9
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Who the F*&@ is Lion Air?
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Second of three M346 prototypes crashes
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Virgin America Loses More Money, Puts All Efforts on Going Public
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Cranky on the Web (March 25 – 29)

Southwest Airlines: We’re Not Really About Cheap Flights Anymore – Time I spoke with Brad Tuttle at Time as a follow-up to my column about Southwest’s new ad campaign. Critics: United frequent-flier lawsuit is ‘absurd’ –...

Published Sat, Mar 30 2013 10:45 AM by The Cranky Flier

Filed under: United, Frequent Flier Programs, Southwest
Topic of the Week: Lufthansa Thinking About Long Haul, Low Cost Carrier

It looks like Lufthansa is batting around the idea of starting up a long haul low cost carrier. *sigh* This has never worked before, but apparently Lufthansa wants to try it again. What do you think? Any chance this works Read More...

Published Fri, Mar 29 2013 10:45 AM by The Cranky Flier

Filed under: Lufthansa
The View is Getting Better at JFK’s T4 – Behind the Scenes of Delta’s Expansion (Guest Post)

Anyone flown through Terminal 3 at JFK on Delta lately? Fortunately, that miserable experience is soon coming to an end with the opening of Delta’s new Terminal 4 expansion in May. Justin Harrison works with SmartFlyer, a travel agency in New York...

Published Thu, Mar 28 2013 10:45 AM by The Cranky Flier

Filed under: Delta, Guest Posts, JFK - New York/JFK
Can Wifi Really Be a Differentiator for JetBlue?

When JetBlue first launched, it used inflight entertainment as one of the greatest initial product differentiators of all time, and now it’s trying to do it again with a new breed of wifi. Is this really going to have the same impact? I’m...

Published Tue, Mar 26 2013 10:45 AM by The Cranky Flier

Filed under: JetBlue
And Now For a Really Stupid Lawsuit

I received a request from Janet Cho at the Cleveland Plain Dealer to comment on a story last week about a man suing United for the way the airline awards miles. This lawsuit got me so worked up, that I decided to talk about it here on the blog. Hongbo...

Published Mon, Mar 25 2013 10:45 AM by The Cranky Flier

Filed under: United, Frequent Flier Programs
Cranky on the Web (March 18 – 22)

No More Lost Bags? US Airways Now Lets You Track Luggage in Real Time – Conde Nast Daily Traveler US Airways has quietly launched its real time bag tracking system where travelers can see where there bag is at any time. It’s pretty slick....

Published Sat, Mar 23 2013 10:45 AM by The Cranky Flier

Filed under: US Airways
Topic of the Week: JetBlue Goes Premium

In annoyingly terse brief this week, JetBlue announced that it would introduce a “premium transcon product.” I call it annoying because they told us virtually nothing else except that plans will be revealed later this year. So, that leaves...

Published Fri, Mar 22 2013 10:45 AM by The Cranky Flier

Filed under: JetBlue
Southwest’s Ironic and Appropriate New Ad Campaign

Has everyone seen Southwest’s latest ad campaign? I’ll guess not since the new 60 second spot debuted in the unwatched first round of the NCAA Men’s Basketball tournament. So, take a minute (literally) and watch it here before we discuss...

Published Thu, Mar 21 2013 10:45 AM by The Cranky Flier

Filed under: Southwest, Advertising
I Wrote Another Book – You Can Win a Copy

Long time readers of the blog know that several years ago, I wrote Where the Hell Am I Going?, a book about my literal and figurative journey after getting laid off just before my wedding. The month-long trip around the US was great for me to clear my...

Published Wed, Mar 20 2013 10:45 AM by The Cranky Flier

Filed under: Admin
Boeing’s Fix for the 787 Battery Problems is Ready

I’ve been pretty quiet about the 787 as airplanes continue to sit on the ground, collecting dust, waiting for a fix to that nasty “battery catching on fire” problem. It’s primarily because I didn’t have much to add to the...

Published Tue, Mar 19 2013 10:45 AM by The Cranky Flier

Filed under: 787
Talking to British Airways About the A380, the AA/US Merger, and More (Across the Aisle)

I had the chance to catch up with Simon Talling-Smith, the Executive VP of the Americas for British Airways, on the day that BA announced its first A380 routes from London to LA followed by London to Hong Kong. We had a good discussion about that and...

Published Mon, Mar 18 2013 10:45 AM by The Cranky Flier

Filed under: US Airways, British Airways, American, Iberia
Cranky on the Web (March 11 – 15)

In the Trenches: Prioritizing Tasks, Getting Paid – Intuit Small Business Blog We’ve neglected an important part of the business, and that means I need to either reallocate time or find someone new to handle it. American Says: Check Your Own...

Published Sat, Mar 16 2013 10:45 AM by The Cranky Flier

Filed under: Baggage, Admin, American
Topic of the Week: How Do You Want to Buy Plane Tickets?

This has been a heavy week talking about how airlines sell tickets, so for the topic of the week, let’s turn it lighter. What do you want to see when it comes to buying a plane ticket? What do you hate and what do you like about the current process...

Published Fri, Mar 15 2013 10:45 AM by The Cranky Flier

Filed under: Distribution
Why Changes in Airline Distribution Take So Long – A Look at What the Players Stand to Gain and Lose

Welcome back to the last post of Distribution Week here on The Cranky Flier. I know I’m getting really wonky here, and I apologize for that to my casual traveler readers. But this is something that really interests me, and I wanted to dig in deep...

Published Thu, Mar 14 2013 10:45 AM by The Cranky Flier

Filed under: Technology, Distribution
A Vision of How Some Airlines Want to Sell You Tickets

It’s Distribution Week here on The Cranky Flier. Yesterday I wrote a brief history of how airlines sell tickets. Today it’s time to talk about how they’d like to sell them. Then Thursday we’ll look at why this is so slow to take...

Published Tue, Mar 12 2013 10:45 AM by The Cranky Flier

Filed under: American, Distribution

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