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Across the Aisle from US Airways CEO Doug Parker on Important Product Features, Asia, and oneworld (Part 2)

Yesterday, I posted the first half of my interview with current US Airways CEO Doug Parker. We talked most about employee communication, but today, I post the second half which is more about the customer experience, and what we might expect from the new...

Published Tue, Apr 30 2013 11:45 AM by The Cranky Flier

Filed under: US Airways, Mergers/Finance, American, Across the Aisle Interviews
Across the Aisle from US Airways CEO Doug Parker on The Importance of Employee Communications (Part 1)

Last week, I had the chance to interview current US Airways CEO Doug Parker. As we all know, he’ll be running the new American Airlines when the merger closes at some point in the third quarter of this year. It ended up being a good 20 minute conversation...

Published Mon, Apr 29 2013 11:45 AM by The Cranky Flier

Filed under: US Airways, Mergers/Finance, American, Across the Aisle Interviews
Across the Aisle From US Airways’ Planning Chief on The Importance of LA and New York to American … and More

Yesterday was what is likely to be the last US Airways media day. Next year, the merger with American will be done, and we’ll all be heading to Dallas/Ft Worth for the first American media day. Since the merger has yet to close, there wasn’t...

Published Thu, Apr 25 2013 11:45 AM by The Cranky Flier

Filed under: US Airways, American, Across the Aisle Interviews
Island Air’s CEO on the Airline’s Growth and Rebranding (Across the Aisle)

Recently, little Island Air of Hawai’i decided that it was time to rebrand. The new logo and marketing effort was meant to support the airline in a new direction, mostly visibly in the form of new ATR aircraft. In general, I think airlines are way...

Published Mon, Aug 27 2012 11:45 AM by The Cranky Flier

Filed under: Across the Aisle Interviews, Island Air
Spirit’s Marketing Chief on Fees for Optional Items (Across the Aisle Interview, Part 2)

And we’re back with Spirit’s Chief Marketing Officer, Barry Biffle. Yesterday we dug in on the new routes out of Chicago and Vegas. Today, it’s time to talk fees. Many of you love to hate fees, but as long as they’re properly disclosed...

Published Tue, Jun 28 2011 11:45 AM by The Cranky Flier

Filed under: Across the Aisle Interviews, Spirit
Spirit’s Marketing Boss Talks About Big Moves In Chicago and Vegas (Across the Aisle Interview, Part I)

I know that a lot of people love to hate Spirit, but I’m not one of those people. That airline has made its model very clear. You’ll get a very low base fare but just about everything else will cost extra, including carry-on bags that don’t...

Published Mon, Jun 27 2011 11:45 AM by The Cranky Flier

Filed under: Across the Aisle Interviews, Spirit
Horizon Air’s President on Future Growth and Outsourcing (Across the Aisle Interview)

And we’re back. Today, I pick up my interview with Horizon Air President Glenn Johnson by talking about future growth and Alaska’s recent decision to outsource some flying to SkyWest. [Read Part 1 of the interview] Cranky: Looking at Horizon...

Published Tue, Feb 1 2011 11:45 AM by The Cranky Flier

Filed under: Alaska Airlines, Horizon, Across the Aisle Interviews
Horizon Air’s President on The Disappearance of the Brand (Across the Aisle Interview)

For those who hadn’t heard, Alaska Air Group’s wholly-owned regional subsidiary Horizon Air will be losing its brand some 25 years after Alaska first bought the airline. Instead, Horizon flights will all be marketed under the Alaska name....

Published Mon, Jan 31 2011 11:45 AM by The Cranky Flier

Filed under: Alaska Airlines, Horizon, Across the Aisle Interviews
Vision Airlines Talks to Me About Its Plans (Across the Aisle)

Within a couple days of my post on Vision Airlines last week, I found myself on the phone with David Meers, Senior Vice President of the airline. As I said before, I had a lot of questions for him, and now I’ve had the chance to ask him directly...

Published Wed, Oct 20 2010 11:45 AM by The Cranky Flier

Filed under: Across the Aisle Interviews
David Neeleman on What’s Wrong with JetBlue and How to Fix It (Across the Aisle, Part 3)

And now, it’s time to talk JetBlue. When I read a recent article where David Neelman talked about JetBlue, I thought he sounded bitter, so I had to ask. It’s clear that he’s still bugged by what happened at JetBlue, and as a shareholder...

Published Thu, Aug 26 2010 11:45 AM by The Cranky Flier

Filed under: JetBlue, Across the Aisle Interviews, Azul
David Neeleman on Azul’s Decision to Use Embraers and ATR Turboprops (Across the Aisle, Part 2)

Welcome back for part two of my talk with David Neeleman, founder of JetBlue and now current founder and CEO of Azul in Brazil. Yesterday in part one, we talked about starting up an airline in fast-growing Brazil, and some of the challenges involved....

Published Wed, Aug 25 2010 11:45 AM by The Cranky Flier

Filed under: JetBlue, Across the Aisle Interviews, Azul
David Neeleman on Building an Airline in Fast-Growing Brazil (Across the Aisle, Part 1)

I had the pleasure of speaking with David Neeleman last week on a variety of subjects. David is best known for founding JetBlue, an airline which effectively fired him after the operational melt down on that cold wintry Valentine’s Day weekend back...

Published Tue, Aug 24 2010 11:45 AM by The Cranky Flier

Filed under: JetBlue, Across the Aisle Interviews, Azul
Qatar Airways on Codesharing and Competition (Across the Aisle, Part Two)

Yesterday in part one of my discussion with Qatar Airways Senior VP of the America Tony Hughes, we were just getting warmed up. Today in part two, we get right into the meaty issues of codesharing and competition. Cranky: Middle Eastern carriers tend...

Published Fri, Aug 20 2010 11:45 AM by The Cranky Flier

Filed under: Across the Aisle Interviews, Qatar Airways
Discussing Qatar Airways Strategy, and How to Pronounce Its Name (Across the Aisle, Part One)

I had the chance to speak with Qatar Airways’ Tony Hughes recently and had a fascinating conversation. Tony is the Senior VP for the Americas, so he runs the show here in the western hemisphere. I started with most basic question – how do...

Published Thu, Aug 19 2010 11:45 AM by The Cranky Flier

Filed under: Across the Aisle Interviews, Qatar Airways
JetBlue CEO on the Express Beverage Service, Wifi, and, Wait, Guadalajara? (Across the Aisle, Part 3)

And I’m back for round 3 of my across the aisle interview with JetBlue CEO Dave Barger. The express beverage service is topic number one today, but make sure to stay for the end when talk of LA to Guadalajara surfaces. (See Part 1, Part 2) Cranky...

Published Thu, Aug 5 2010 11:45 AM by The Cranky Flier

Filed under: JetBlue, Across the Aisle Interviews

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