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Who Should Decide If An Airport Builds?

During the Phoenix Aviation Symposium last month, I sent out a tweet quoting US Airways CEO Doug Parker as saying that he didn’t see any domestic air service growth potential beyond growth tied to the Gross Domestic Product (GDP) of the country...

Published Tue, Apr 24 2012 11:45 AM by The Cranky Flier

Filed under: Airport Experience, Airports
What Travelers Want From Their Airports

Earlier this week, I was on a panel at the Airports Council International – North America (ACI-NA) conference down in San Diego talking about airports. The panel was called “The Air Travel Experience-Is This As Good As It Gets?” The...

Published Thu, Oct 20 2011 11:45 AM by The Cranky Flier

Filed under: Airport Experience, Airports
Ryanair Wants To Let People Bring Unlimited Carry On Bags

It’s incredible to think about how the title of a post or article really sets the tone for a story. For example, if you saw the recent Dow Jones article entitled “Ryanair To Ban Check-In Baggage And Airport Check-In,” you might be surprised...

Published Tue, Jun 30 2009 2:55 PM by The Cranky Flier

Filed under: Baggage, Ryanair, Airport Experience
US Airways Ditches Scientific Boarding for the Cattle Call

In last week’s internal company newsletter, US Airways noted that it was switching up its boarding process. They’ve gone back to basics. Instead of trying to figure out the best way to board from a time-saving perspective, they’re just...

Published Thu, May 14 2009 4:25 PM by The Cranky Flier

Filed under: US Airways, Airport Experience
LAX Opens Public reLAX Lounge, Others Should Follow

So, you’ve been trying to get to Seattle for a few days now, huh? I’m one of the lucky ones this year since I’m not going anywhere for the holidays, but if I were, I’m sure that the nasty weather would have me sitting on the floor...

Published Wed, Dec 24 2008 4:17 PM by The Cranky Flier

Filed under: Airport Experience, LAX - Los Angeles
Delta’s Terminal Consolidation Plans Begin to Take Shape

Details of Delta’s plans to combine facilities with Northwest are starting to leak out, and I’m very happy to see that the most difficult terminal situations are being addressed early. First up, the LA Times is reporting that Delta has decided...

Published Tue, Dec 23 2008 3:56 PM by The Cranky Flier

Filed under: Airport Experience, Delta, Northwest
Virgin America Moves Into Renovated LAX Terminal 3

As I mentioned, the reason I had the chance to interview Virgin America CEO David Cush yesterday was because he was in town for the ribbon-cutting on the airline’s newly renovated space in LAX Terminal 3. They’ve done a great job here, and...

Published Thu, Dec 11 2008 9:37 PM by The Cranky Flier

Filed under: Virgin America, Airport Experience, Schedule Changes
United Furthers Trend to Offer Elite Benefits to Everyone Else

Ah the life of an elite member on United. No fees, special lines, and free upgrades to Economy Plus. It may seem like a fair reward for devoting your business to United, but the airline continues to devalue elite benefits. Now, the difference between...

Published Tue, Dec 9 2008 3:34 PM by The Cranky Flier

Filed under: United, Airport Experience, Frequent Flier Programs
LAX Reveals Plans for Nice but Very Expensive Bradley West Terminal Expansion

I know, I know. I’ve had a fair number of posts on LAX lately, and I’m sorry about that for those not impacted by this airport. But I think this should be the last one for a little while. As we all know, LAX is not exactly the world’s...

Published Mon, Nov 24 2008 3:56 PM by The Cranky Flier

Filed under: Airport Experience, LAX - Los Angeles
Virgin America Making Progress on Its Renovation of LAX Terminal 3

I thought I’d throw out a little Sunday bonus posting this week since I had the chance to stop by LAX Terminal 3 to see how Virgin America’s transformation work was coming along. Things appear to be going well and the move is scheduled to...

Published Sun, Nov 23 2008 3:14 PM by The Cranky Flier

Filed under: Virgin America, Airport Experience, LAX - Los Angeles
United Gets Beaten Down Over PhoCusWright Presentation on Customer Experience

It’s been a long but interesting few days here at PhoCusWright. Mostly, I’m here to meet with people and learn more about their companies, so I haven’t been attending too many of the sessions. That being said, there was one presentation...

Published Thu, Nov 20 2008 3:22 PM by The Cranky Flier

Filed under: United, Airport Experience, Customer Service
My Sneak Preview of the New Indianapolis Airport That Opens Tonight

Next stop on the roadtrip: Indianapolis. My main reason for being here was a visit with the in-laws, but while I was in town, I was able to arrange a tour of the brand-spanking new Indianapolis Airport that opens tonight, November 11. Ok, so it’s...

Published Tue, Nov 11 2008 12:16 PM by The Cranky Flier

Filed under: Airport Experience, IND - Indianapolis
Air New Zealand’s New Fast Check-In Process

Air New Zealand recently rolled out its new check-in process for domestic flights, and I have to say that it takes the best ideas of Alaska’s Airport of the Future and expands upon it in all the right ways. The idea is to keep people flowing through...

Published Wed, Nov 5 2008 1:53 PM by The Cranky Flier

Filed under: Technology, Airport Experience, Air New Zealand
JetBlue Opens Its New JFK Terminal 5

JetBlue travelers rejoice! The airline’s brand spanking new Terminal 5 opened yesterday. This means the cramped and awkward Terminal 6 is finally, mercifully empty. If you’d like to learn more about the terminal, you can see my earlier post...

Published Thu, Oct 23 2008 4:08 PM by The Cranky Flier

Filed under: Airport Experience, JetBlue, JFK - New York/JFK
Ask Cranky: Is the Clear Program Worthwhile?

Thank you for submitting your questions after the inaugural Ask Cranky column. Please keep them coming . . . Dear Cranky, I’ve been reading you a while and I wonder what your experience/opinion is of the Clear program that is now in place at 17...

Published Wed, Oct 15 2008 3:44 PM by The Cranky Flier

Filed under: Airport Experience, Safety/Security

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