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Topic of the Week: Alaska Pulls Prayer Cards

The topic has been raised here recently a couple of times. After decades of including prayer cards with meal trays, Alaska has decided to discontinue the practice. It had been reduced in scope when free meals disappeared from the coach cabin, but it was...

Published Fri, Jan 27 2012 11:45 AM by The Cranky Flier

Filed under: Alaska Airlines, Meals
The Many Steps Alaska Takes to Put Food on Your Flight

I had a great opportunity earlier this week to head on over to LAX to do a menu tasting with Alaska Airlines. They loaded me up with tasty food, but to me it was the process that made this so interesting. Airlines need to think about a lot of things when...

Published Thu, Dec 22 2011 11:45 AM by The Cranky Flier

Filed under: Alaska Airlines, Meals
Alaska’s Deal with American Makes Its Frequent Flier Program Even More Valuable

Alaska and American have inked a deal that will give reciprocal elite benefits to each other’s elite members. This might not sound like much, but it could make Alaska’s frequent flier program even more interesting for a lot of people, some...

Published Thu, Nov 10 2011 11:45 AM by The Cranky Flier

Filed under: Frequent Flier Programs, American, Delta, Alaska Airlines
Musings From My Visit to the Alaska Airlines Headquarters

While I was up in Seattle, I had the chance to sneak away from the APEX expo to go meet with the good people of Alaska Airlines. You already read about my visit to the Seattle airport, but I was also able to go over to headquarters and meet with a variety...

Published Mon, Oct 3 2011 11:45 AM by The Cranky Flier

Filed under: Alaska Airlines
The Corners of the US (Trip Report)

As you all know by now, I made a couple stops around the country on a recent trip that had me on three different airlines. First, it was up to Seattle on JetBlue for the APEX expo. Then I went to New York on Alaska where I met up with my wife (who came...

Published Tue, Sep 27 2011 11:45 AM by The Cranky Flier

Filed under: JetBlue, Delta, Trip Reports, Alaska Airlines
Alaska Airlines and the Airport of the Future

Several years ago, Alaska Airlines realized that the way ticket counters were set up didn’t make much sense. People came up to the counter, did their business, and then had to backtrack out to move on to the next step in the process. Back in the...

Published Mon, Sep 26 2011 11:45 AM by The Cranky Flier

Filed under: Alaska Airlines
Topic of the Week: What Do You Want to Know About Alaska Airlines?

I’ll be in Seattle next week for the Airline Passenger Experience Association (APEX) 2011 Expo, and I’m excited. But while I’m up there, I’m going to take some time to go meet with the good folks at Alaska Airlines. Anything in...

Published Fri, Sep 9 2011 11:45 AM by The Cranky Flier

Filed under: Alaska Airlines
My First Q400 Ride (Trip Report)

A good friend of mine was running the Ironman Canada in little Penticton, Canada and I was asked if I’d come up to help her drive back down to the States. (It was her first Ironman and she finished with ease – I was amazed.) I figured this...

Published Thu, Sep 1 2011 11:45 AM by The Cranky Flier

Filed under: Trip Reports, Alaska Airlines
Cranky on the Web (August 15 – 19)

If you’ll be near LAX TODAY, come on by to celebrate 5 Cranky years. Join me and Johnny Jet at In ‘n Out for a little plane spotting between 11a and 1p. No bag? Then airlines should refund fee – CNN Out of the Office I’ve written...

Published Sat, Aug 20 2011 11:45 AM by The Cranky Flier

Filed under: Baggage, US Airways, Frontier, Delta, Alaska Airlines
Alaska Lowers First Class Fares, Sells More Seats

There’s been a lot of talk of supply and demand here on the blog this week, so I figured, why not pile on? Unlike our Monday discussion, however, this one isn’t controversial at all. Alaska has been lowering First Class fares. The result?...

Published Thu, Aug 11 2011 11:45 AM by The Cranky Flier

Filed under: Fares, Alaska Airlines
Why Don’t People Hate Alaska Airlines?

On the surface, Alaska Airlines seems like a company that Americans would love to hate, yet exactly the opposite is true. People love Alaska, and it’s no accident. Let me explain. Think about everything going against the airline. First of all, it’s...

Published Thu, Apr 28 2011 11:45 AM by The Cranky Flier

Filed under: Alaska Airlines
Cranky on the Web (March 28 – April 1)

Don’t let turbulence freak you out – CNN Out of the Office This week I tackle turbulence. It’s not going to kill you, even it scares you senseless. Shrinking Subsidies: Can Southwest Serve Mid-Tier Cities Profitably? – BNET Headwinds...

Published Sat, Apr 2 2011 11:45 AM by The Cranky Flier

Filed under: Alaska Airlines, Sukhoi, BNET, Mitsubishi
Alaska Had a Bad Weekend But Shows How to Communicate When Things Get Ugly

If you were flying on Alaska Airlines this weekend, you had a rough go of it. The airline’s computer systems crashed and that meant plenty of delays and cancellations. Unlike Southwest in its meltdown earlier this month, however, Alaska handled...

Published Mon, Mar 28 2011 11:45 AM by The Cranky Flier

Filed under: Delays/Cancellations, Alaska Airlines, Horizon
Cranky on the Web (January 31-February 4)

I’m very excited to announce that The Cranky Flier has been chosen as 2010 Blog of the Year in the Flightglobal Webbies! Alaska Airlines Becomes One of the Last Carriers to Outsource Some Flights – BNET Headwinds Alaska has decided the time...

Published Sat, Feb 5 2011 11:45 AM by The Cranky Flier

Filed under: Air New Zealand, American, Alaska Airlines, Horizon, BNET
Horizon Air’s President on Future Growth and Outsourcing (Across the Aisle Interview)

And we’re back. Today, I pick up my interview with Horizon Air President Glenn Johnson by talking about future growth and Alaska’s recent decision to outsource some flying to SkyWest. [Read Part 1 of the interview] Cranky: Looking at Horizon...

Published Tue, Feb 1 2011 11:45 AM by The Cranky Flier

Filed under: Alaska Airlines, Horizon, Across the Aisle Interviews

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