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Cranky on the Web (April 22 – 26)

In the Trenches: Finding the Right Employee – Intuit Small Business Blog Now the search is on for a new employee, but it’s not as easy as I might like it to be. The Alaska Formula: How the Airline Changes and Keeps Customers Happy –...

Published Sat, Apr 27 2013 11:45 AM by The Cranky Flier

Filed under: Alaska Airlines
JetBlue Enters Alaska’s Bread and Butter Market

The airline with the Eskimo on its tail has to be feeling a little uneasy right now after JetBlue announced it would enter Alaska’s flagship Seattle to Anchorage market. The motivations for this move seem a bit murky, but the payoff could be huge...

Published Tue, Nov 20 2012 11:45 AM by The Cranky Flier

Filed under: JetBlue, Alaska Airlines
Alaska to Hawai’i (Trip Report)

I had been looking forward to this vacation for a long time. My family headed out to Maui to celebrate my dad’s 65th birthday and we decided to fly Alaska over there. The airline was fantastic, and the crews were both stellar. Unfortunately, the...

Published Mon, Sep 24 2012 11:45 AM by The Cranky Flier

Filed under: Trip Reports, Alaska Airlines
Greener Skies Over Seattle Thanks to NextGen

It’s time for another post in my series talking about the benefits of NextGen air traffic control. Last time, we were in New York, but this time we’re heading across the country to Seattle where Alaska Airlines has been spearheading some major...

Published Thu, Aug 2 2012 11:45 AM by The Cranky Flier

Filed under: Alaska Airlines, Air Traffic Control, SEA - Seattle, NextGen
Alaska Offers Self Bag-Tagging After Feds Finally Ease Restrictions

A couple of weeks ago, Alaska Airlines announced it would start aggressively rolling out self bag-tagging for its customers. This might sound like a little thing but it was a painful process to finally get government approval. I spoke with Jeff Butler...

Published Mon, Jul 9 2012 11:45 AM by The Cranky Flier

Filed under: Baggage, Alaska Airlines
Topic of the Week: Alaska’s Move on San Diego

You might have missed this, but Alaska is really making its move on San Diego. It just started using Horizon props to fly from San Diego to Santa Rosa, Monterey, and Fresno last week. It also announced that it would begin flying from there to Orlando...

Published Fri, Jun 15 2012 11:45 AM by The Cranky Flier

Filed under: Alaska Airlines, SAN - San Diego
Alaska Airlines Opens Renovated Terminal 6 at LAX (Video)

Last week, Alaska Airlines celebrated the grand remodeling of Terminal 6 at LAX. Terminal 6 was one of the more neglected terminals, and now it’s the beneficiary of massive investment that significantly improves the place. Take my 3m46s video tour...

Published Mon, Apr 2 2012 11:45 AM by The Cranky Flier

Filed under: LAX - Los Angeles, Alaska Airlines
Cranky on the Web (March 26 – 30)

Inside Alaska Airlines’ New Terminal at LAX – Conde Nast Daily Traveler I had the chance to take a tour of the new Alaska Airlines terminal 6 at LAX, and it’s a beauty. I’ll actually be covering this further here on Cranky next...

Published Sat, Mar 31 2012 11:45 AM by The Cranky Flier

Filed under: LAX - Los Angeles, Alaska Airlines
Topic of the Week: Alaska Pulls Prayer Cards

The topic has been raised here recently a couple of times. After decades of including prayer cards with meal trays, Alaska has decided to discontinue the practice. It had been reduced in scope when free meals disappeared from the coach cabin, but it was...

Published Fri, Jan 27 2012 11:45 AM by The Cranky Flier

Filed under: Alaska Airlines, Meals
The Many Steps Alaska Takes to Put Food on Your Flight

I had a great opportunity earlier this week to head on over to LAX to do a menu tasting with Alaska Airlines. They loaded me up with tasty food, but to me it was the process that made this so interesting. Airlines need to think about a lot of things when...

Published Thu, Dec 22 2011 11:45 AM by The Cranky Flier

Filed under: Alaska Airlines, Meals
Alaska’s Deal with American Makes Its Frequent Flier Program Even More Valuable

Alaska and American have inked a deal that will give reciprocal elite benefits to each other’s elite members. This might not sound like much, but it could make Alaska’s frequent flier program even more interesting for a lot of people, some...

Published Thu, Nov 10 2011 11:45 AM by The Cranky Flier

Filed under: Frequent Flier Programs, American, Delta, Alaska Airlines
Musings From My Visit to the Alaska Airlines Headquarters

While I was up in Seattle, I had the chance to sneak away from the APEX expo to go meet with the good people of Alaska Airlines. You already read about my visit to the Seattle airport, but I was also able to go over to headquarters and meet with a variety...

Published Mon, Oct 3 2011 11:45 AM by The Cranky Flier

Filed under: Alaska Airlines
The Corners of the US (Trip Report)

As you all know by now, I made a couple stops around the country on a recent trip that had me on three different airlines. First, it was up to Seattle on JetBlue for the APEX expo. Then I went to New York on Alaska where I met up with my wife (who came...

Published Tue, Sep 27 2011 11:45 AM by The Cranky Flier

Filed under: JetBlue, Delta, Trip Reports, Alaska Airlines
Alaska Airlines and the Airport of the Future

Several years ago, Alaska Airlines realized that the way ticket counters were set up didn’t make much sense. People came up to the counter, did their business, and then had to backtrack out to move on to the next step in the process. Back in the...

Published Mon, Sep 26 2011 11:45 AM by The Cranky Flier

Filed under: Alaska Airlines
Topic of the Week: What Do You Want to Know About Alaska Airlines?

I’ll be in Seattle next week for the Airline Passenger Experience Association (APEX) 2011 Expo, and I’m excited. But while I’m up there, I’m going to take some time to go meet with the good folks at Alaska Airlines. Anything in...

Published Fri, Sep 9 2011 11:45 AM by The Cranky Flier

Filed under: Alaska Airlines

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