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The Best Slide I’ve Seen Showing American/US Airways Merger Benefits to Mid-Size Cities

Last week, US Airways had its sixth annual leadership conference for every manager and above in the airline’s system. Each day for four days, a few hundred managers gathered to get the scoop from top management, and I was able to attend on the third...

Published Mon, May 6 2013 11:45 AM by The Cranky Flier

Filed under: US Airways, American

Across the Aisle from US Airways CEO Doug Parker on Important Product Features, Asia, and oneworld (Part 2)

Yesterday, I posted the first half of my interview with current US Airways CEO Doug Parker. We talked most about employee communication, but today, I post the second half which is more about the customer experience, and what we might expect from the new...

Published Tue, Apr 30 2013 11:45 AM by The Cranky Flier

Filed under: US Airways, Mergers/Finance, American, Across the Aisle Interviews

Across the Aisle from US Airways CEO Doug Parker on The Importance of Employee Communications (Part 1)

Last week, I had the chance to interview current US Airways CEO Doug Parker. As we all know, he’ll be running the new American Airlines when the merger closes at some point in the third quarter of this year. It ended up being a good 20 minute conversation...

Published Mon, Apr 29 2013 11:45 AM by The Cranky Flier

Filed under: US Airways, Mergers/Finance, American, Across the Aisle Interviews

Across the Aisle From US Airways’ Planning Chief on The Importance of LA and New York to American … and More

Yesterday was what is likely to be the last US Airways media day. Next year, the merger with American will be done, and we’ll all be heading to Dallas/Ft Worth for the first American media day. Since the merger has yet to close, there wasn’t...

Published Thu, Apr 25 2013 11:45 AM by The Cranky Flier

Filed under: US Airways, American, Across the Aisle Interviews

Cranky on the Web (April 15 – 19)

What the Heck is a Ground Stop? – Conde Nast Daily Traveler After the ground stop in Boston following the explosions at the marathon and another one for American’s computer failure the following day, CN thought it was a good idea to explain...

Published Sat, Apr 20 2013 11:45 AM by The Cranky Flier

Filed under: American, Air Traffic Control

Topic of the Week: American’s Tech Problems

American had a big mess on its hands this week when the link with Sabre went down and it had to stop flights from departing. Did any of you get stuck in this? What’s your story? Read More...

Published Fri, Apr 19 2013 11:45 AM by The Cranky Flier

Filed under: American

A Mediocre American Experience to the Land of Guinness (Trip Report)

With my previous Irish experience being a mere hour connecting in Shannon, I was doubly excited to be invited to the CAPA Airlines in Transition conference in Dublin courtesy of Travelport (they paid for the flights and hotel). Not only was this a new...

Published Tue, Apr 16 2013 11:45 AM by The Cranky Flier

Filed under: American, Trip Reports

Cranky on the Web (April 1 – 5)

Doug Parker Decides ‘Small is Beautiful’ – Doesn’t Want AA-US Merger After Livery Concerns – Gadling Another April Fools’ post from me. This time, it’s about the end of the US Airways/American merger. Samoa Air’s...

Published Sat, Apr 6 2013 11:45 AM by The Cranky Flier

Filed under: US Airways, Mergers/Finance, American

Talking to British Airways About the A380, the AA/US Merger, and More (Across the Aisle)

I had the chance to catch up with Simon Talling-Smith, the Executive VP of the Americas for British Airways, on the day that BA announced its first A380 routes from London to LA followed by London to Hong Kong. We had a good discussion about that and...

Published Mon, Mar 18 2013 10:45 AM by The Cranky Flier

Filed under: US Airways, British Airways, American, Iberia

Cranky on the Web (March 11 – 15)

In the Trenches: Prioritizing Tasks, Getting Paid – Intuit Small Business Blog We’ve neglected an important part of the business, and that means I need to either reallocate time or find someone new to handle it. American Says: Check Your Own...

Published Sat, Mar 16 2013 10:45 AM by The Cranky Flier

Filed under: Baggage, Admin, American

A Vision of How Some Airlines Want to Sell You Tickets

It’s Distribution Week here on The Cranky Flier. Yesterday I wrote a brief history of how airlines sell tickets. Today it’s time to talk about how they’d like to sell them. Then Thursday we’ll look at why this is so slow to take...

Published Tue, Mar 12 2013 10:45 AM by The Cranky Flier

Filed under: American, Distribution

A Brief History of How Airlines Sell Tickets

Welcome to “Distribution Week” here on The Cranky Flier. Today I’m looking at a brief history of how airlines sell their tickets, aka distribution. Tomorrow I’ll look at how the airlines want to sell tickets in the future. Then...

Published Mon, Mar 11 2013 10:45 AM by The Cranky Flier

Filed under: American, Distribution

JetBlue Wants to Expand Its Relationship with American, But Is That the Right Move for American to Make?

Apparently JetBlue CEO Dave Barger was sending love notes today when he said JetBlue looks “forward to deepening and expanding the relationship with American.” This is very consistent with JetBlue’s interest in growing partnerships with...

Published Tue, Mar 5 2013 11:45 AM by The Cranky Flier

Filed under: JetBlue, American

Delays on the Old “New” American (Trip Report)

I had been planning to attend Farelogix media day in Miami for quite some time, but when news broke that the American/US Airways merger might happen that day, I wondered if this event would happen or if it did, whether I should go. Fortunately, it did...

Published Thu, Feb 21 2013 11:45 AM by The Cranky Flier

Filed under: American, Trip Reports

American Isn’t As Weak in Asia As You Might Think

Many people have used the excuse that since US Airways doesn’t bring American what it really needs, more Asian service, it’s not a worthwhile merger. Naturally, I disagree that not having much in Asia is a reason to abort a merger, but that’s...

Published Tue, Feb 19 2013 11:45 AM by The Cranky Flier

Filed under: United, American, Delta

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