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Cranky on the Web (March 11 – 15)

In the Trenches: Prioritizing Tasks, Getting Paid – Intuit Small Business Blog We’ve neglected an important part of the business, and that means I need to either reallocate time or find someone new to handle it. American Says: Check Your Own...

Published Sat, Mar 16 2013 10:45 AM by The Cranky Flier

Filed under: Baggage, Admin, American
Get a Free Briggs & Riley Carry-On Bag With Your Worst Damaged Bag Story

The full year 2012 baggage stats are out from the Department of Transportation (DOT) and the airlines had a good year. That doesn’t mean there weren’t a lot of delayed, lost, and damaged bags out there. It just means there were less than in...

Published Wed, Feb 13 2013 11:45 AM by The Cranky Flier

Filed under: Baggage
Cranky on the Web (August 11 – 17)

New statistics say that airlines are losing fewer bags and arriving on time: could it be true? – The Patt Morrison Show I did a radio appearance on our big public radio station here in LA talking about the improved baggage handling numbers. Turbulence...

Published Sat, Aug 18 2012 11:45 AM by The Cranky Flier

Filed under: United, Baggage
Alaska Offers Self Bag-Tagging After Feds Finally Ease Restrictions

A couple of weeks ago, Alaska Airlines announced it would start aggressively rolling out self bag-tagging for its customers. This might sound like a little thing but it was a painful process to finally get government approval. I spoke with Jeff Butler...

Published Mon, Jul 9 2012 11:45 AM by The Cranky Flier

Filed under: Baggage, Alaska Airlines
Cranky on the Web (November 21 – 25)

Taking First-Class Coddling Above and Beyond – The New York Times I was quoted in a front page article talking about First Class on long haul flights. More importantly, Geoff Fischer was interviewed about his write-up on Cranky of his Cathay Pacific...

Published Sat, Nov 26 2011 11:45 AM by The Cranky Flier

Filed under: Baggage, Seats
Cranky on the Web (October 31 – November 4)

I’m happy to announce that I will now be contributing to the new Conde Nast Traveler site on a weekly basis. Go to cntraveler.com to see some great contributions from around the travel world. My first two are below. Nerve-racking ‘go-arounds’...

Published Sat, Nov 5 2011 10:45 AM by The Cranky Flier

Filed under: Baggage, Weather
Cranky on the Web (August 15 – 19)

If you’ll be near LAX TODAY, come on by to celebrate 5 Cranky years. Join me and Johnny Jet at In ‘n Out for a little plane spotting between 11a and 1p. No bag? Then airlines should refund fee – CNN Out of the Office I’ve written...

Published Sat, Aug 20 2011 11:45 AM by The Cranky Flier

Filed under: Baggage, US Airways, Frontier, Delta, Alaska Airlines
Cranky on the Web (June 6 – 10)

Bin space and the airline boarding debacle – CNN Out of the Office This week, it’s time to take a look at boarding and the race for bin space. In the Trenches: Hiring an Intern – Intuit Small Business Blog Cranky Concierge now has an...

Published Sat, Jun 11 2011 11:45 AM by The Cranky Flier

Filed under: Baggage
A Look at the New DOT Rules That Foreign Airlines Hate

Last week, the Department of Transportation (DOT) rolled out a bunch of new rules the are supposed to make the passenger flying experience better. On many of these, it seems downright silly that the government is involved, but there are are a few kernels...

Published Tue, Apr 26 2011 11:45 AM by The Cranky Flier

Filed under: Baggage, Government Regulation, Fares, Uncategorized
You Can Now Follow Your Bag on Delta in Real Time, Like FedEx

We’ve been asking for this for a long time now, but the wait (at least for Delta passengers) is finally over. You can now follow your checked bag on Delta just like you follow a package on FedEx. And that’s only a part of what the airline...

Published Thu, Apr 21 2011 11:45 AM by The Cranky Flier

Filed under: Baggage, Delta
Airlines Should Refund Bag Fees If Your Bags Don’t Arrive With You

Uh oh. It looks like the DOT has found something else they don’t like about airlines with which they want to get involved. This time, it’s the refunding of bag fees when bag aren’t delivered. Guess what? I agree with the idea. First...

Published Mon, Apr 18 2011 11:45 AM by The Cranky Flier

Filed under: Baggage, Government Regulation
What Happens After You Check Your Bag

Yesterday, I attended the official launch of a new inline baggage screening system in Delta’s Terminal 5 at LAX. After taking the tour, it dawned on me that a lot of people probably don’t know what happens to their bags after they kiss them...

Published Thu, Mar 31 2011 11:45 AM by The Cranky Flier

Filed under: Baggage, Delta
Cranky on the Web (January 3-7)

Expedia Drops American Airlines — Right After Orbitz Battle – BNET Headwinds Expedia has now joined the fight against American, which seems ironic since it just gained an advantage after AA pulled out of Orbitz. This is much bigger than that, however...

Published Sat, Jan 8 2011 11:45 AM by The Cranky Flier

Filed under: United, Baggage, Technology, Southwest, Continental, Labor Relations
Introducing BNET Headwinds – Cranky on the Web (July 26-30)

It’s been a quiet week on BNET this week, and that’s because they were busy launching a completely revamped site. So they locked us out while they made the changes, but now it’s back and better than before. Instead of being a contributor...

Published Sat, Jul 31 2010 11:45 AM by The Cranky Flier

Filed under: Baggage, Southwest, Delta, BNET
UPS Luggage Box Tries to Compete with Airline Checked Bags (Not Quite There Yet)

Everyone loves to complain about luggage fees, but other than flying Southwest or JetBlue, there hasn’t really been a way to avoid them that makes economic sense. I mean, sure, you could FedEx your suitcase, but that ain’t cheap. UPS has apparently...

Published Wed, Jul 7 2010 11:45 AM by The Cranky Flier

Filed under: Baggage

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