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I’m One of Conde Nast’s Top Travel Specialists of 2011

I haven’t written about Cranky Concierge much lately, but we’re humming right along, helping all kinds of travelers with everything from travel planning to urgent assistance. It’s that urgent assistance work that has earned me a spot...

Published Wed, Dec 7 2011 11:45 AM by The Cranky Flier

Filed under: Cranky Concierge
Cranky Concierge Adds Small Business Program, More Discounts, and Our Newest Concierge

I haven’t written about Cranky Concierge much here lately, but things have been going quite well. We’ve just finished a banner week where we followed near 50 people heading to a conference, we’ve added more discounts for clients, we’ve...

Published Wed, Aug 18 2010 11:45 AM by The Cranky Flier

Filed under: Cranky Concierge
Cranky on the Web (May 10 – 14)

New Tokyo Haneda Flights: Some Strange Choices, Courtesy of the Feds – BNET Flight awards were handed out by the feds for the four coveted slots at Tokyo’s Haneda airport. They made some odd picks. How to Get Home When Disaster Strikes –...

Published Sat, May 15 2010 11:45 AM by The Cranky Flier

Filed under: American, Alaska Airlines, BNET, Cranky Concierge
Tales From the Volcano

Now that European airports are open and (as far as I know), no planes have fallen out of the sky, it’s time to look back on the aftermath of the Icelandic volcano. We worked on some pretty crazy itineraries at Cranky Concierge, so I thought I’d...

Published Tue, Apr 27 2010 11:45 AM by The Cranky Flier

Filed under: Cranky Concierge, Weather
Cranky on the Web (April 19 – 23)

Ash Wednesday: Icelandic Volcano Impact on Airlines Worse Than 9/11 – BNET You all know how ugly it’s been in Europe with the volcano, and now they’re saying the initial impact is worse than 9/11. Fortunately, the recovery won’t...

Published Sat, Apr 24 2010 11:45 AM by The Cranky Flier

Filed under: Delta, BNET, Cranky Concierge
If You Book with an Online Travel Agent, Always Double-Check With Your Airline

I’ve run across plenty of problems when it comes to helping our Cranky Concierge clients, but a recent run in with CheapOair.com has me absolutely steaming. It also provides a very valuable lesson: always double check with your airline if you book...

Published Tue, Apr 13 2010 11:45 AM by The Cranky Flier

Filed under: Fares, Cranky Concierge
This Photo Is Begging for a Caption; Do It and Win Cranky Concierge Service

When I went to aa.com to learn more about American’s partnership with JetBlue, I saw this photo and just couldn’t stop laughing. That’s American CEO Gerard Arpey at right, smiling like a madman while looking at a JetBlue A320. On the...

Published Fri, Apr 2 2010 11:45 AM by The Cranky Flier

Filed under: Admin, Cranky Concierge
Cranky Concierge Clients Now Get 25% Off Inflight Internet, More Updates

We’ve been working on all kinds of things here at Cranky Concierge, and since it’s been awhile since I last wrote about the service, I thought today’s news would be a good time for an update. Cranky Concierge clients now get 25% off...

Published Fri, Mar 26 2010 2:58 PM by The Cranky Flier

Filed under: Admin, Cranky Concierge
Concierge Pricing Now Starts at $25, New Benefits and Prepay Options

Cranky Concierge is now a few months into its existence, and things are going very well. We’ve helped out on more than 100 trips and more people are signing up all the time. But with a few months of experience comes the time for tweaks to the model...

Published Wed, Feb 10 2010 8:01 AM by The Cranky Flier

Filed under: Cranky Concierge
Cranky Concierge Client Gets Stuck in Ecuador

Many of you guys asked for a story where Cranky Concierge couldn’t help someone escape a delay or cancellation. I’ve got a perfect example for you that just happened. Even though we weren’t able to help this client get to his destination...

Published Fri, Jan 15 2010 3:13 PM by The Cranky Flier

Filed under: Cranky Concierge
Cranky on the Web (January 4 – 8)

Short Haul Air Travelers Aren’t Buying Premium Tickets, May Be a Permanent Change – BNET Premium air traffic numbers are looking a bit better on long haul, but short haul travel is still feeling the pain. Southwest Rings in the New Year with...

Published Sat, Jan 9 2010 6:09 AM by The Cranky Flier

Filed under: US Airways, Southwest, Allegiant, BNET, Cranky Concierge
What Flying with Cranky Concierge is Like

Let’s face it – this is a slow news week with Thanksgiving approaching here in the US. Though there isn’t much news, it’s a huge week for traveling. I know I promised to write about what’s happening with Cranky Concierge...

Published Tue, Nov 24 2009 3:27 PM by The Cranky Flier

Filed under: Cranky Concierge
Cranky on the Web (Nov 9 – 13)

American and British Airways Still Waiting for Feds Antitrust Immunity Decision – BNET The waiting game continues as the DOT has gone past its own deadline for ruling on the BA/American deal. This is getting tiresome. Capacity Restraint Leads to...

Published Sat, Nov 14 2009 3:00 PM by The Cranky Flier

Filed under: US Airways, Frequent Flier Programs, Government Regulation, Oneworld, British Airways, American, BNET, Alliances, Cranky Concierge
Cranky on the Web (October 19-23)

United Learns That Some People Don’t Want Free Upgrades – BNET United has now made upgrades free for all elites, but that doesn’t mean everyone is happy. They’re taking away benefits as well. Slight Gains in Premium Traffic in...

Published Sat, Oct 24 2009 5:59 AM by The Cranky Flier

Filed under: United, Schedule Changes, Frontier, BNET, Cranky Concierge
Cranky on the Web (October 11-16)

Bloggers offer paid travel services – Washington Times Nicholas Kralev takes a look at my Cranky Concierge service as well as a frequent flier redemption service from View From the Wing blogger Gary Leff. September 2009 Traffic Numbers – BNET...

Published Sat, Oct 17 2009 3:13 PM by The Cranky Flier

Filed under: Frontier, JetBlue, Southwest, Go!, Republic, Mokulele, Cranky Concierge

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