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United Jacks Up Change Fees, Earns the Cranky Jackass Award

You all know that I like fees. I think having ancillary fees lets people pick and choose what they want when they fly, and that’s a good thing. This isn’t a rant on fees. Instead, this is a rant on bad fees that really make it difficult to...

Published Mon, Apr 22 2013 11:45 AM by The Cranky Flier

Filed under: United, Cranky Jackass
Argentina Earns the Cranky Jackass Award for Propping Up Aerolineas Argentinas at the Expense of Real Competition

There have been so many good news stories about aviation in Latin America lately that it seems like everything is going well. The LAN and TAM merger created a powerhouse, the Avianca/TACA merger is also coming together quite nicely, and then of course...

Published Tue, Apr 2 2013 11:45 AM by The Cranky Flier

Filed under: Cranky Jackass, LAN, Aerolineas Argentinas
Pacific Wings Earns the Cranky Jackass Award For a Spiteful Website

The EAS Flights blog stumbled on something yesterday that may be a new low for this industry. In fact, it’s childish enough that the owner of the website, Pacific Wings, has earned itself the Cranky Jackass Award. What did the airline do that was...

Published Tue, Mar 13 2012 10:45 AM by The Cranky Flier

Filed under: Cranky Jackass, Pacific Wings
UNITE HERE Strikes Back: Tries to Cover Bad Analysis By Insulting Cranky, Earns the Jackass

If you decide to put out bad analysis, as UNITE HERE did last week regarding Lufthansa complaints, and someone calls you on it, what would you do? The smart answer would probably be to just let it go and stop calling attention to the work, especially...

Published Tue, Jun 14 2011 11:45 AM by The Cranky Flier

Filed under: Lufthansa, Cranky Jackass, Labor Relations
Topic of the Week: The New Cranky Jackass Award

This is just way too cool. A reader who asked to be identified as Johosofat had a project in his high school ceramics class to make a slab relief of a mythical creature. He chose the Cranky Jackass. . . . How awesome is that?! I almost gave the award...

Published Fri, Jun 10 2011 11:45 AM by The Cranky Flier

Filed under: Cranky Jackass
American’s Spin On Ending Same Day Standby Earns the Cranky Jackass Award

Earlier this week, American decided to stop offering free same day standby to customers who aren’t elite members in the AAdvantage program. While I’m sure some are steaming over the move, I’m not. It actually makes sense to me. I’m...

Published Fri, Feb 12 2010 3:34 PM by The Cranky Flier

Filed under: Cranky Jackass, American
Association of European Airlines Shows Disregard for the Public, Earns a Cranky Jackass Award

You might have seen the Cardinal’s guest post here on Cranky a couple weeks ago on the Association of European Airlines’ (AEA) efforts to protect its member airlines despite there being little to no apparent public benefit. Well, apparently...

Published Wed, Nov 11 2009 3:33 PM by The Cranky Flier

Filed under: Government Regulation, Cranky Jackass
A Cranky Jackass for the Death of American’s Aviation Safety Action Program

There was some disturbing news out of the Metroplex last week when American’s pilots announced that the Aviation Safety Action Program (ASAP) is dead. It would seem that this program contributed greatly to improving safety at the airline, and now...

Published Wed, Oct 22 2008 3:53 PM by The Cranky Flier

Filed under: Cranky Jackass, American, Labor Relations
United’s Meal Charges Earn the Cranky Jackass Award

United really is a sad, confused airline, isn’t it? For an airline that just two days ago stated that it had put together several “initiatives . . . to improve the guest experience,” yesterday’s announcement seems completely out...

Published Wed, Aug 20 2008 3:53 PM by The Cranky Flier

Filed under: United, Cranky Jackass, Meals
Dangerous Go Arounds Earn the AP the Cranky Jackass Award

You know that feeling when you see a news report from a reputable news source that is just so insanely wrong that it makes you question everything they do? Well, here’s a good one for you. This report is so absolutely ridiculous that it has earned...

Published Tue, Jul 8 2008 3:32 PM by The Cranky Flier

Filed under: Safety/Security, Operations, Cranky Jackass
A Cranky Jackass for the Southwest Not-So-Hotties

You might be surprised to know that it’s not just airlines that can get the Cranky Jackass award. Today, I have the pleasure of awarding it to Tweedle Dee and Tweedle Dum, the girls who say that being so hot got them banned from Southwest for life...

Published Wed, Feb 27 2008 4:14 PM by The Cranky Flier

Filed under: Customer Service, Southwest, Cranky Jackass

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