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Retroactive Refund: How Airlines Should Handle Weather Waivers

Last week just downright sucked. I was supposed to be traveling with my family on US Airways to a wedding outside of Cancun. Yes, the same Cancun that was hit by a hurricane/tropical storm/big weather thing. We watched the storm draw closer to Cancun...

Published Tue, Nov 1 2011 10:45 AM by The Cranky Flier

Filed under: US Airways, Delays/Cancellations, Weather
Cranky on the Web (September 26 – 30)

Snyder: Padded flight times a reasonable buffer – CNN Out of the Office Some people love to suggest that airlines pad flight schedules just to make it look like they’re on time. That’s not really how it works. The New Boeing 787 –...

Published Sat, Oct 1 2011 11:45 AM by The Cranky Flier

Filed under: Delays/Cancellations
Cranky on the Web (July 25 – 29)

Secrets to avoiding flight delays – CNN Out of the Office CNN may call these secrets, but a lot of it is just common sense. Still, here are some good tips for avoiding delays. In the Trenches: To Train or Not To Train? – Intuit Small Business...

Published Sat, Jul 30 2011 11:45 AM by The Cranky Flier

Filed under: Delays/Cancellations
Why American Eagle Had Fourteen Long Tarmac Delays in One Day

Since the 3 hour tarmac delay rule went into effect last year, tarmac delays have, as expected, basically disappeared. (That was only possible due to more cancellations, but I digress.) May was a little different. The most recent DOT Air Travel Consumer...

Published Mon, Jul 11 2011 11:45 AM by The Cranky Flier

Filed under: Delays/Cancellations, American
Cranky on the Web (June 13 – 17)

Delay rule bumps up flight cancellations – CNN Out of the Office When I saw an article on CNN parroting the DOT’s press release about how tarmac delays have gone away and the DOT is the greatest, I had to respond. Apparently my response ruffled...

Published Sat, Jun 18 2011 11:45 AM by The Cranky Flier

Filed under: Government Regulation, Delays/Cancellations
Cranky on the Web (May 30 – June 3)

How to deal with airport strandings – CNN Out of the Office Last week’s volcano and severe weather reminded me that it’s time to brush up on techniques for avoiding strandings. In the Trenches: New Pricing Goes Into Effect – Intuit...

Published Sat, Jun 4 2011 11:45 AM by The Cranky Flier

Filed under: Delays/Cancellations, Weather
Alaska Had a Bad Weekend But Shows How to Communicate When Things Get Ugly

If you were flying on Alaska Airlines this weekend, you had a rough go of it. The airline’s computer systems crashed and that meant plenty of delays and cancellations. Unlike Southwest in its meltdown earlier this month, however, Alaska handled...

Published Mon, Mar 28 2011 11:45 AM by The Cranky Flier

Filed under: Delays/Cancellations, Alaska Airlines, Horizon
Airlines Reveal Tarmac Delay Cancellation Numbers, but DOT Objects

Last week, I was back in Washington, DC for the first time in about 5 years. What was the occasion? I was invited to speak on a panel at the American Bar Association’s Forum on Air and Space Law Update. We were supposed to focus on passenger rights...

Published Mon, Feb 28 2011 11:45 AM by The Cranky Flier

Filed under: US Airways, Government Regulation, Delays/Cancellations
Midwest Weather Mess: Navigating a Winter Storm

As we all know by now, this past weekend was a mess for air travel as much of the country was buried under snow and high winds. It was a busy day for us at Cranky Concierge as well. We were following four clients and three of them had flights canceled...

Published Tue, Dec 14 2010 11:45 AM by The Cranky Flier

Filed under: Delays/Cancellations
Flights with Two Hour Ground Delays Were Twice as Likely to Cancel This Summer

I know that I said I wouldn’t bother writing about ground delays again until some new, interesting data came out, and now, we have some. The funny thing is that I didn’t even see it. It was only brought to my attention by the DOT as part of...

Published Mon, Oct 18 2010 11:45 AM by The Cranky Flier

Filed under: Delays/Cancellations
DOT Claim of 3 Hour Rule Success is Superficial and Contradicts DOT’s Previous Stance

It was just last month that the Department of Transportation (DOT) said not to rush to judgment after seeing more cancellations and slightly fewer 3 hour delays in May. We needed more time, they said. Well apparently the DOT only thinks that’s the...

Published Mon, Aug 16 2010 11:45 AM by The Cranky Flier

Filed under: Delays/Cancellations, Air Traffic Control, Weather
Southwest Says Mechanical Issues Are Beyond Its Control, But It’s Not as Bad as You Might Think

Many of you have already heard that in its contract of carriage, Southwest has now decided that mechanical issues are outside the airline’s control. How do I know? Because I’ve received more email from readers on this issue than any other...

Published Wed, Jul 28 2010 11:45 AM by The Cranky Flier

Filed under: Southwest, Delays/Cancellations
First Month Under the Three Hour Ground Delay Rule Sees More Travelers Inconvenienced

Back at the end of April, the rule enacting massive fines to airlines who keep people on an airplane on the ground for more than three hours went into effect. The Department of Transportation just released May’s results and the numbers show that...

Published Tue, Jul 13 2010 11:45 AM by The Cranky Flier

Filed under: Delays/Cancellations
Cranky on the Web (June 28 – July 2)

Tips to minimize the impact of a flight cancellation – The Detroit News With the 3 hour ground delay rule likely causing an increase in cancellations, the Detroit News looked at what people should do. They came to Cranky Concierge for advice. Virgin...

Published Sat, Jul 3 2010 11:45 AM by The Cranky Flier

Filed under: Virgin America, Delays/Cancellations, BNET
JFK’s Virtual Slots Help Reduce Lengthy Ground Delays

One of the biggest complaints that I see when we start talking about long ground delays here on the blog is that nobody seems to have a good solution. We can all jump on bad solutions like the DOT rule we have now, but there are rarely better suggestions...

Published Mon, Apr 26 2010 11:45 AM by The Cranky Flier

Filed under: Delays/Cancellations, JFK - New York/JFK

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