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Cranky on the Web (March 25 – 29)

Southwest Airlines: We’re Not Really About Cheap Flights Anymore – Time I spoke with Brad Tuttle at Time as a follow-up to my column about Southwest’s new ad campaign. Critics: United frequent-flier lawsuit is ‘absurd’ –...

Published Sat, Mar 30 2013 10:45 AM by The Cranky Flier

Filed under: United, Frequent Flier Programs, Southwest
And Now For a Really Stupid Lawsuit

I received a request from Janet Cho at the Cleveland Plain Dealer to comment on a story last week about a man suing United for the way the airline awards miles. This lawsuit got me so worked up, that I decided to talk about it here on the blog. Hongbo...

Published Mon, Mar 25 2013 10:45 AM by The Cranky Flier

Filed under: United, Frequent Flier Programs
Don’t Be Afraid to Use Your Miles

I don’t write about frequent flier miles too often, because a) there are plenty of others who focus on it day in and day out, and b) it doesn’t really interest me that much. But we do book a lot of frequent flier tickets at Cranky Concierge...

Published Tue, Feb 12 2013 11:45 AM by The Cranky Flier

Filed under: Frequent Flier Programs
Delta Introduces Medallion Qualifying Dollar Hurdle for Elite Qualification

In case you missed it between the 787 grounding and American’s new livery, Delta made a subtle but important change to its elite qualifying structure beginning in 2014. How much you spend will now be taken into account. While some won’t like...

Published Mon, Jan 21 2013 11:45 AM by The Cranky Flier

Filed under: Frequent Flier Programs, Delta
How Mileage Runs Became Addictive or, Why I Just Booked a Two Day Trip to Doha (Guest Post)

Over at Cranky Concierge, we’ve been booking a lot of so-called “mileage runs” for clients this month. This happens at the end of every year, but I think we had our most extreme this year where someone needed 36,000 miles and we sent...

Published Mon, Dec 24 2012 11:45 AM by The Cranky Flier

Filed under: United, Frequent Flier Programs
Cranky on the Web (July 23 – 27)

Virgin America Announces Elite Rewards Program – Fodor’s Here are some details on Virgin America’s new elite program for frequent fliers. Where Do Old Airplanes Go? – Conde Nast Daily Traveler A fun piece on what happens when airplanes...

Published Sat, Jul 28 2012 11:45 AM by The Cranky Flier

Filed under: Virgin America, Frequent Flier Programs
Some United Elites are Over-Entitled, But It’s United’s Fault

If you’re a United frequent flier, you certainly know by now that the airline’s CFO gave a talk at an investors’ conference recently saying that there were “certain groups in [MileagePlus] that were over-entitled.” You know...

Published Tue, May 29 2012 11:45 AM by The Cranky Flier

Filed under: United, Frequent Flier Programs
Topic of the Week: Are Upgrades Worth It?

We’ve had a couple of interactions with upgrades lately and more often than not, mileage upgrades are becoming less useful. First, we had someone flying Delta to Europe. The “M” fare that Delta requires you buy to use an upgrade with...

Published Fri, Feb 17 2012 11:45 AM by The Cranky Flier

Filed under: Frequent Flier Programs
Where Are Airlines Going With Their Loyalty Programs in 2012? (Guest Post)

If the name down below looks familiar, it’s because he wrote a guest post here on the future of airline loyalty programs way back in 2008. Now he’s back to fill in while I’m on paternity leave. – Last year, when Southwest Airlines...

Published Tue, Jan 10 2012 11:45 AM by The Cranky Flier

Filed under: Frequent Flier Programs, Guest Posts
AAdvantage Chief Maya Leibman Talks (Across the Aisle)

When I saw Maya Leibman, President of American’s AAdvantage loyalty program, put out a video talking about new benefits for elite members, I knew I wanted to put together an Across the Aisle interview. For those who haven’t seen it, here’s...

Published Mon, Nov 14 2011 11:45 AM by The Cranky Flier

Filed under: Frequent Flier Programs, American
Alaska’s Deal with American Makes Its Frequent Flier Program Even More Valuable

Alaska and American have inked a deal that will give reciprocal elite benefits to each other’s elite members. This might not sound like much, but it could make Alaska’s frequent flier program even more interesting for a lot of people, some...

Published Thu, Nov 10 2011 11:45 AM by The Cranky Flier

Filed under: Frequent Flier Programs, American, Delta, Alaska Airlines
Impressions From the oneworld MegaDo Launch

Sunday night was the launch party for the oneworld MegaDo. What the heck is that, you ask? Great question. It’s basically when a bunch of guys who fly too much actively get together to fly even more. I know, it sounds crazy, but it’s actually...

Published Tue, Oct 11 2011 11:45 AM by The Cranky Flier

Filed under: Frequent Flier Programs, American
Cranky on the Web (September 19 – 23)

Watch out for flight changes, tight connections – CNN Out of the Office I talk about how to deal with frustrating flight schedule changes. 4 trip-planning services often overlooked – Overhead Bin on MSNBC Cranky Concierge was lucky enough...

Published Sat, Sep 24 2011 11:45 AM by The Cranky Flier

Filed under: United, Frequent Flier Programs
Translating United’s New MileagePlus Frequent Flier Program

You might have heard yesterday that United has rolled out its new MileagePlus program which will take effect starting on the first of the year. What’s new about it (besides the fact that MileagePlus is now back to being one word instead of two)...

Published Thu, Sep 22 2011 11:45 AM by The Cranky Flier

Filed under: United, Frequent Flier Programs
Frequent Flier Redemption Engines Have a Ways to Go

Two new websites have popped up with the specific purpose of trying to make frequent flier mile redemption easier: PointHub and MileWise. That sounds like a good plan to me, but I thought I’d put them to the test. The verdict? Not a bad start, but...

Published Mon, Sep 12 2011 11:45 AM by The Cranky Flier

Filed under: Frequent Flier Programs

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