Cranky Flier

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• Why Did US Airways End Charges for Soda and Water? To Enhance Its Rep

  Over the weekend, US Airways said it would stop charging for soda, water, coffee, and tea on March 1. You’ve probably read about this elsewhere by now, but it’s interesting to think about why they’re finally relenting on something that... Posted Feb 24 2009, 04:04 PM by The Cranky Flier Filed under: Customer Service, Meals, US Airways

• This Week on BNET (Sep 22 - 26)

  American Airlines’ In-flight Internet Raises Porn Questions Now that American has started to test in-flight internet, some are getting angry that the airline isn’t restricting which websites people can see. US Airways is Happy That Nobody is Buying... Posted Sep 27 2008, 03:40 PM by The Cranky Flier Filed under: American, British Airways, Fares, Meals, Southwest, Technology, US Airways, United, BNET

• Did Lufthansa Impact United’s Decision to Reverse International Meal Charges?

  The rumors starting creeping out over the weekend, but the news officially broke yesterday. United has decided not to begin charging for meals in coach on transatlantic flights from Washington as previously announced. Of course, the question now is .... Posted Sep 03 2008, 03:15 PM by The Cranky Flier Filed under: Meals, United

• This Week on BNET (August 25 - 29)

  United Slow to Address Public Concern Over Paid Meals on International Flights United made waves by announcing charges for meals on some international flights last week. Unfortunately, their PR efforts weren’t up to the task. American Offers Wi... Posted Aug 30 2008, 02:32 PM by The Cranky Flier Filed under: Allegiant, American, Inflight Entertainment, Meals, Mergers/Finance, Schedule Changes, Southwest, Technology, US Airways, United

• United’s Meal Charges Earn the Cranky Jackass Award

  United really is a sad, confused airline, isn’t it? For an airline that just two days ago stated that it had put together several “initiatives . . . to improve the guest experience,” yesterday’s announcement seems completely out... Posted Aug 20 2008, 03:53 PM by The Cranky Flier Filed under: Cranky Jackass, Meals, United

• United Considers Charging for Meals Internationally, Drinks as Well

  Oh me, oh my. Looks like United has been investigating following US Airways into the abyss of ancillary revenue and actually trying to surpass them. They’re floating a survey asking how people feel about paying for drinks in coach as well as food... Posted Aug 04 2008, 03:12 PM by The Cranky Flier Filed under: Meals, United

• Tony France on the Decline of First Class

  I’m going to be nowhere near the internet today, and actually I’m probably sleeping right now. Why, you ask? Well this weekend is my bachelor party, and things kicked off last night. Of course, I didn’t want to leave you without anything... Posted Jun 20 2008, 02:53 PM by The Cranky Flier Filed under: American, Guest Posts, Meals