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Cranky on the Web (May 13 – 17)

In the Trenches: Setting Priorities – Intuit Small Business Blog There are a lot of projects I’d like to complete here at Cranky Concierge. But instead of trying to do them all, I need to pick one at a time and focus. United’s New Seats...

Published Sat, May 18 2013 11:45 AM by The Cranky Flier

Filed under: United, Seats
Topic of the Week: United’s Channel 9

United announced it would pull inflight entertainment off its A319s and A320s when it puts new seats on the airplanes. That means that Channel 9, the channel that lets you listen to cockpit communications, will disappear until they can find a way to stream...

Published Fri, May 17 2013 11:45 AM by The Cranky Flier

Filed under: United
United Jacks Up Change Fees, Earns the Cranky Jackass Award

You all know that I like fees. I think having ancillary fees lets people pick and choose what they want when they fly, and that’s a good thing. This isn’t a rant on fees. Instead, this is a rant on bad fees that really make it difficult to...

Published Mon, Apr 22 2013 11:45 AM by The Cranky Flier

Filed under: United, Cranky Jackass
Cranky on the Web (April 8 – 12)

How to Avoid an In-Flight Entertainment Incident on United – Perrin Post on Conde Nast Wendy asked me which flights on United had inflight entertainment, so I gave her the best way to figure it out (though it’s not completely fool-proof)....

Published Sat, Apr 13 2013 11:45 AM by The Cranky Flier

Filed under: United
Cranky on the Web (March 25 – 29)

Southwest Airlines: We’re Not Really About Cheap Flights Anymore – Time I spoke with Brad Tuttle at Time as a follow-up to my column about Southwest’s new ad campaign. Critics: United frequent-flier lawsuit is ‘absurd’ –...

Published Sat, Mar 30 2013 10:45 AM by The Cranky Flier

Filed under: United, Frequent Flier Programs, Southwest
And Now For a Really Stupid Lawsuit

I received a request from Janet Cho at the Cleveland Plain Dealer to comment on a story last week about a man suing United for the way the airline awards miles. This lawsuit got me so worked up, that I decided to talk about it here on the blog. Hongbo...

Published Mon, Mar 25 2013 10:45 AM by The Cranky Flier

Filed under: United, Frequent Flier Programs
Topic of the Week: The Evil That is Airplane Photography

Matthew from Live and Let’s Fly wrote up a story about how he was removed from a United flight to Istanbul for taking pictures. <sarcasm>Clearly the flight attendant was right for ridding the airplane of such a terrible menace.</sarcasm>...

Published Fri, Feb 22 2013 11:45 AM by The Cranky Flier

Filed under: United
American Isn’t As Weak in Asia As You Might Think

Many people have used the excuse that since US Airways doesn’t bring American what it really needs, more Asian service, it’s not a worthwhile merger. Naturally, I disagree that not having much in Asia is a reason to abort a merger, but that’s...

Published Tue, Feb 19 2013 11:45 AM by The Cranky Flier

Filed under: United, American, Delta
Layoffs Are Far From a Necessity in a US Airways and American Merger

There were certainly some, shall we say, spirited comments on my American/US Airways merger post last week, but there were a couple comments from someone posting as “Doug” that caught my eye. He predicted that big layoffs were going to happen...

Published Mon, Feb 4 2013 11:45 AM by The Cranky Flier

Filed under: United, US Airways, Delta
Cranky on the Web (January 28 – February 1)

How to Protect Yourself from Antiquated Airline Computers That Could Ruin Your Trip – PTMoney.com I talked a little more about how we have helped clients with computer system issues. He used my recent example of our client stuck in Beijing. US Aviation...

Published Sat, Feb 2 2013 11:45 AM by The Cranky Flier

Filed under: United, US Airways, Southwest, American, Delta, ONT - Ontario
Cranky on the Web (January 14 – 18)

Today is the day. If you live in the Metroplex, come on out to DFW for a little Crankyspotting between 10a and noon. It should be a beautiful day for watching airplanes. We’ll be at Founders Plaza (map). United is First U.S. Carrier to Offer Wi...

Published Sat, Jan 19 2013 11:45 AM by The Cranky Flier

Filed under: United, Inflight Entertainment, American
United and American Fuel Buying Policies Face a Legal Challenge

When I first saw a story about United and American being sued over their fuel buying policies in Chicago, I wasn’t too interested. But then I started digging in and it’s actually a fascinating fight that we’re likely to see play out...

Published Thu, Jan 17 2013 11:45 AM by The Cranky Flier

Filed under: United, American
United Makes a Canceled Flight More Problematic (Tales From the Field)

I know I said awhile ago that I would start to write up some of the more interesting stories from Cranky Concierge clients since you all seemed interested, and now I’m finally getting around to it. I figured this light week would be a good one for...

Published Thu, Dec 27 2012 11:45 AM by The Cranky Flier

Filed under: United, Tales From the Field
How Mileage Runs Became Addictive or, Why I Just Booked a Two Day Trip to Doha (Guest Post)

Over at Cranky Concierge, we’ve been booking a lot of so-called “mileage runs” for clients this month. This happens at the end of every year, but I think we had our most extreme this year where someone needed 36,000 miles and we sent...

Published Mon, Dec 24 2012 11:45 AM by The Cranky Flier

Filed under: United, Frequent Flier Programs
Look for Bigger, More Comfortable Airplanes at United Express

It wasn’t long ago that I was writing about how it was going to get a lot more comfortable to fly on Delta thanks to the retirement of small regional jets in favor of larger airplanes. Now, we’re looking at the same type of transformation...

Published Mon, Nov 26 2012 11:45 AM by The Cranky Flier

Filed under: United

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