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Topic of the Week: Are You Still Unhappy with United?

By most accounts, United is starting to get a handle on its phone hold times … two months after the system switch. But clearly some people aren’t happy as evidenced by this hi-larious sign that my friend saw this past weekend at a United gate...

Published Fri, May 11 2012 11:45 AM by The Cranky Flier

Filed under: United
Topic of the Week: United’s Long Phone Holds

It’s been almost 3 weeks since United combined with Continental into a new reservation system and as I said right after, the transition has gone well. But there is one side effect that’s not sitting too well with many . . . long phone holds...

Published Fri, Mar 23 2012 10:45 AM by The Cranky Flier

Filed under: United
United’s Reservation System Switch Goes Well With Only Minor Glitches

If you believed the headlines, you’d think that United had melted down over the weekend when it finally retired its Apollo computer reservation system in favor of a version of Continental’s SHARES system to form one airline from the customer...

Published Mon, Mar 5 2012 11:45 AM by The Cranky Flier

Filed under: United, Mergers/Finance
Cranky on the Web (February 27 – March 2)

It’s Not Actually News When a Plane’s Landing Gear Doesn’t Go Down – Conde Nast Daily Traveler A United Express flight had its nose gear fail to extend earlier this week. This shouldn’t be news. In the Trenches: Defining...

Published Fri, Mar 2 2012 11:45 AM by The Cranky Flier

Filed under: United, Accidents/Incidents
The Final Days of the Continental Name (but Continental Itself Lives On)

There are a lot of different milestones that can be used to determine when a merger is truly complete. The one I always use is when you can no longer book a flight on both airlines. For United and Continental, that day comes this Saturday. In the wee...

Published Mon, Feb 27 2012 11:45 AM by The Cranky Flier

Filed under: United, Continental, Mergers/Finance
Cranky on the Web (February 20 – 24)

Five things not to do on airplanes – CNN Out of the Office This was fun to pick through five things people shouldn’t do on airplanes. I’m sure you guys have plenty to add to the list. United Makes New First and Business Class Confusing...

Published Sat, Feb 25 2012 11:45 AM by The Cranky Flier

Filed under: United
A Classically Sucky Orbitz Customer Service Experience

This is a pretty dead week in terms of news, so I figured I’d pull out some lighter stories. One of our Cranky Concierge clients, let’s call him George Bailey, had an almost comically-terrible interaction with Orbitz customer service, and...

Published Tue, Dec 27 2011 11:45 AM by The Cranky Flier

Filed under: United, US Airways
Airbus Thinks United Will Order the A380

Someone sent me an article last week that I thought was pretty funny. Apparently, Airbus super salesman John Leahy thinks United is going to buy A380s. Now, I suppose that it’s possible, but I just don’t see why United would do that. According...

Published Mon, Dec 5 2011 11:45 AM by The Cranky Flier

Filed under: United, A380
Let’s Do the Labor Roundup at the Big Three

The last couple of weeks have been action-packed when it comes to labor issues with each of the big three legacy airlines. For one airline, it’s good news while for the other two . . . not so much. Let’s just go in alphabetical order for lack...

Published Mon, Nov 21 2011 11:45 AM by The Cranky Flier

Filed under: United, American, Delta
Cranky on the Web (November 13 – 18)

Should I feel guilty about flying out of Buffalo instead of Toronto? – The Globe and Mail I was asked why Canadian airports are more expensive. So many reasons, but they only took one. Wi-Fi coming to international flights – CNN Out of the...

Published Sat, Nov 19 2011 11:45 AM by The Cranky Flier

Filed under: United, Government Regulation, Airports
Cranky on the Web (November 7 – 11)

Airline Wi-Fi Check: Which Have It? – Conde Nast Daily Traveler In light of United’s announcement that it was putting wifi on its whole mainline fleet, it seemed like a good time to do a wifi roundup to see who has it and where. United and...

Published Sat, Nov 12 2011 11:45 AM by The Cranky Flier

Filed under: United, Continental, Inflight Entertainment
United Becomes the First US Airline to Announce Wifi Over the Water

United fliers, rejoice. Your airline has now, finally, announced its comprehensive wifi plan. The result is . . . a little surprising, actually. I like it, to some extent, but it’s also going to create a divided onboard product. We still need more...

Published Mon, Nov 7 2011 11:45 AM by The Cranky Flier

Filed under: United, Inflight Entertainment
Cranky on the Web (September 19 – 23)

Watch out for flight changes, tight connections – CNN Out of the Office I talk about how to deal with frustrating flight schedule changes. 4 trip-planning services often overlooked – Overhead Bin on MSNBC Cranky Concierge was lucky enough...

Published Sat, Sep 24 2011 11:45 AM by The Cranky Flier

Filed under: United, Frequent Flier Programs
Translating United’s New MileagePlus Frequent Flier Program

You might have heard yesterday that United has rolled out its new MileagePlus program which will take effect starting on the first of the year. What’s new about it (besides the fact that MileagePlus is now back to being one word instead of two)...

Published Thu, Sep 22 2011 11:45 AM by The Cranky Flier

Filed under: United, Frequent Flier Programs
United Releases a Few Good Product Enhancements Amidst a Lot of Old News

This week is the GBTA Convention (formerly known as NBTA until it decided to go “global,” or something like that), and the new United is taking a page from the old Continental playbook by making a bunch of announcements. See, GBTA is the big...

Published Mon, Aug 22 2011 11:45 AM by The Cranky Flier

Filed under: United, Continental

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