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A Classically Sucky Orbitz Customer Service Experience

This is a pretty dead week in terms of news, so I figured I’d pull out some lighter stories. One of our Cranky Concierge clients, let’s call him George Bailey, had an almost comically-terrible interaction with Orbitz customer service, and...

Published Tue, Dec 27 2011 11:45 AM by The Cranky Flier

Filed under: United, US Airways
Airbus Thinks United Will Order the A380

Someone sent me an article last week that I thought was pretty funny. Apparently, Airbus super salesman John Leahy thinks United is going to buy A380s. Now, I suppose that it’s possible, but I just don’t see why United would do that. According...

Published Mon, Dec 5 2011 11:45 AM by The Cranky Flier

Filed under: United, A380
Let’s Do the Labor Roundup at the Big Three

The last couple of weeks have been action-packed when it comes to labor issues with each of the big three legacy airlines. For one airline, it’s good news while for the other two . . . not so much. Let’s just go in alphabetical order for lack...

Published Mon, Nov 21 2011 11:45 AM by The Cranky Flier

Filed under: United, American, Delta
Cranky on the Web (November 13 – 18)

Should I feel guilty about flying out of Buffalo instead of Toronto? – The Globe and Mail I was asked why Canadian airports are more expensive. So many reasons, but they only took one. Wi-Fi coming to international flights – CNN Out of the...

Published Sat, Nov 19 2011 11:45 AM by The Cranky Flier

Filed under: United, Government Regulation, Airports
Cranky on the Web (November 7 – 11)

Airline Wi-Fi Check: Which Have It? – Conde Nast Daily Traveler In light of United’s announcement that it was putting wifi on its whole mainline fleet, it seemed like a good time to do a wifi roundup to see who has it and where. United and...

Published Sat, Nov 12 2011 11:45 AM by The Cranky Flier

Filed under: United, Continental, Inflight Entertainment
United Becomes the First US Airline to Announce Wifi Over the Water

United fliers, rejoice. Your airline has now, finally, announced its comprehensive wifi plan. The result is . . . a little surprising, actually. I like it, to some extent, but it’s also going to create a divided onboard product. We still need more...

Published Mon, Nov 7 2011 11:45 AM by The Cranky Flier

Filed under: United, Inflight Entertainment
Cranky on the Web (September 19 – 23)

Watch out for flight changes, tight connections – CNN Out of the Office I talk about how to deal with frustrating flight schedule changes. 4 trip-planning services often overlooked – Overhead Bin on MSNBC Cranky Concierge was lucky enough...

Published Sat, Sep 24 2011 11:45 AM by The Cranky Flier

Filed under: United, Frequent Flier Programs
Translating United’s New MileagePlus Frequent Flier Program

You might have heard yesterday that United has rolled out its new MileagePlus program which will take effect starting on the first of the year. What’s new about it (besides the fact that MileagePlus is now back to being one word instead of two)...

Published Thu, Sep 22 2011 11:45 AM by The Cranky Flier

Filed under: United, Frequent Flier Programs
United Releases a Few Good Product Enhancements Amidst a Lot of Old News

This week is the GBTA Convention (formerly known as NBTA until it decided to go “global,” or something like that), and the new United is taking a page from the old Continental playbook by making a bunch of announcements. See, GBTA is the big...

Published Mon, Aug 22 2011 11:45 AM by The Cranky Flier

Filed under: United, Continental
Why I Chose Delta For an Upcoming Flight

I have a wedding coming up in September, and I was faced with a unique situation on the way back. Five different airlines were similarly priced, all requiring a single stop. I know that what’s important varies from person to person, but I thought...

Published Thu, Jul 7 2011 11:45 AM by The Cranky Flier

Filed under: United, Delta
Topic of the Week: United Takes Negotiations to the Public

United is putting its pilot negotiations out in public for all to see. Is this a smart move? The union says that the airline was warned by the National Mediation Board not to go public. So why is United doing this? Read More...

Published Fri, Jul 1 2011 11:45 AM by The Cranky Flier

Filed under: United
Topic of the Week: United Keeps First Class, At Least on Some Airplanes

It sounds like the new United is keeping First Class, but maybe only on the airplanes that already have it. Bloomberg reports that United has decided to keep First Class on some of its fleet but not all. So, is this a good move? Do they just want to avoid...

Published Fri, Jun 3 2011 11:45 AM by The Cranky Flier

Filed under: United, Seats
United’s “Customer Day One” Doesn’t See Many Changes

I’m not quite sure how this was decided, but yesterday was “Customer Day One” for the combined Continental and United.. That doesn’t really make sense to me, because not much actually seemed to change and there’s plenty of...

Published Thu, May 19 2011 11:45 AM by The Cranky Flier

Filed under: United, Continental, Mergers/Finance
Flying the Lufthansa A380 Inaugural to San Francisco (Trip Report)

I know I said trip reports would only be on Wednesdays now, but I changed my mind. Lufthansa flew me out to Frankfurt only to come back less than 24 hours later on the inaugural A380 to San Francisco, all in business class. I’ll start with the flight...

Published Thu, May 12 2011 11:45 AM by The Cranky Flier

Filed under: United, Lufthansa, Trip Reports
Cranky on the Web (May 2 – 6)

When row 21 is actually row 9: The method behind airline row numbers – CNN Out of the Office United is doing some row renumbering, so I thought it was a good time to take a look at why that matters. In the Trenches: Designing A Workspace –...

Published Sat, May 7 2011 11:45 AM by The Cranky Flier

Filed under: United

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