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A Trio of US Airways First Class Seats (Trip Report)

After a week at home, it was time to hit the road again for a couple of trips to Phoenix, all courtesy of US Airways. First up was the (I assume) last annual US Airways media day to be held in Arizona followed by the annual Phoenix Aviation Symposium...

Published Tue, May 7 2013 11:45 AM by The Cranky Flier

Filed under: US Airways, Trip Reports

The Best Slide I’ve Seen Showing American/US Airways Merger Benefits to Mid-Size Cities

Last week, US Airways had its sixth annual leadership conference for every manager and above in the airline’s system. Each day for four days, a few hundred managers gathered to get the scoop from top management, and I was able to attend on the third...

Published Mon, May 6 2013 11:45 AM by The Cranky Flier

Filed under: US Airways, American

Across the Aisle from US Airways CEO Doug Parker on Important Product Features, Asia, and oneworld (Part 2)

Yesterday, I posted the first half of my interview with current US Airways CEO Doug Parker. We talked most about employee communication, but today, I post the second half which is more about the customer experience, and what we might expect from the new...

Published Tue, Apr 30 2013 11:45 AM by The Cranky Flier

Filed under: US Airways, Mergers/Finance, American, Across the Aisle Interviews

Across the Aisle from US Airways CEO Doug Parker on The Importance of Employee Communications (Part 1)

Last week, I had the chance to interview current US Airways CEO Doug Parker. As we all know, he’ll be running the new American Airlines when the merger closes at some point in the third quarter of this year. It ended up being a good 20 minute conversation...

Published Mon, Apr 29 2013 11:45 AM by The Cranky Flier

Filed under: US Airways, Mergers/Finance, American, Across the Aisle Interviews

Topic of the Week: Do the Little Things Count?

Yesterday, US Airways told us that it was upgrading its offering in coach on long haul flights over the Atlantic and to Brazil. Travelers will now get free wine with their meal and free headsets. Does that matter to you? Will this make a difference? Read...

Published Fri, Apr 26 2013 11:45 AM by The Cranky Flier

Filed under: US Airways

Across the Aisle From US Airways’ Planning Chief on The Importance of LA and New York to American … and More

Yesterday was what is likely to be the last US Airways media day. Next year, the merger with American will be done, and we’ll all be heading to Dallas/Ft Worth for the first American media day. Since the merger has yet to close, there wasn’t...

Published Thu, Apr 25 2013 11:45 AM by The Cranky Flier

Filed under: US Airways, American, Across the Aisle Interviews

Cranky on the Web (April 1 – 5)

Doug Parker Decides ‘Small is Beautiful’ – Doesn’t Want AA-US Merger After Livery Concerns – Gadling Another April Fools’ post from me. This time, it’s about the end of the US Airways/American merger. Samoa Air’s...

Published Sat, Apr 6 2013 11:45 AM by The Cranky Flier

Filed under: US Airways, Mergers/Finance, American

Cranky on the Web (March 18 – 22)

No More Lost Bags? US Airways Now Lets You Track Luggage in Real Time – Conde Nast Daily Traveler US Airways has quietly launched its real time bag tracking system where travelers can see where there bag is at any time. It’s pretty slick....

Published Sat, Mar 23 2013 10:45 AM by The Cranky Flier

Filed under: US Airways

Talking to British Airways About the A380, the AA/US Merger, and More (Across the Aisle)

I had the chance to catch up with Simon Talling-Smith, the Executive VP of the Americas for British Airways, on the day that BA announced its first A380 routes from London to LA followed by London to Hong Kong. We had a good discussion about that and...

Published Mon, Mar 18 2013 10:45 AM by The Cranky Flier

Filed under: US Airways, British Airways, American, Iberia

My Best Guess On What Will Happen to American’s Hubs Post-Merger

It is a lot of fun to speculate on a variety of things when it comes to mergers, but the favorite pastime seems to be figuring out what will happen to the route network. Will every hub keep service? Will some go away? Everyone has a different opinion...

Published Mon, Feb 18 2013 11:45 AM by The Cranky Flier

Filed under: US Airways, Mergers/Finance, American

Cranky on the Web (February 11 – 15)

Airlines Are Not Secretly Plotting Against You – Conde Nast Daily Traveler Just a little rant about things people think airlines are doing to screw them, when in fact they aren’t. In the Trenches: The Conference Circuit – Intuit Small...

Published Sat, Feb 16 2013 11:45 AM by The Cranky Flier

Filed under: US Airways, Operations, Mergers/Finance, American

The American and US Airways Merger is Finally Announced, Here’s How Not to Screw This Up

The day has finally come. Assuming the feds approve it, American and US Airways are now set to merge forming the real “new” American. You all know that I support this merger. Having come up in this industry under the very same America West...

Published Thu, Feb 14 2013 2:18 PM by The Cranky Flier

Filed under: US Airways, Mergers/Finance, American

A Very Special Valentine’s Day Post Coming Soon

It’s Valentine’s Day, so what better way to celebrate than announcing a mega merger? But as you all know, my posts go live at 345a every day, and American and US Airways aren’t supposed to announce until a little later. Considering how...

Published Thu, Feb 14 2013 11:45 AM by The Cranky Flier

Filed under: US Airways, American

Layoffs Are Far From a Necessity in a US Airways and American Merger

There were certainly some, shall we say, spirited comments on my American/US Airways merger post last week, but there were a couple comments from someone posting as “Doug” that caught my eye. He predicted that big layoffs were going to happen...

Published Mon, Feb 4 2013 11:45 AM by The Cranky Flier

Filed under: United, US Airways, Delta

Cranky on the Web (January 28 – February 1)

How to Protect Yourself from Antiquated Airline Computers That Could Ruin Your Trip – PTMoney.com I talked a little more about how we have helped clients with computer system issues. He used my recent example of our client stuck in Beijing. US Aviation...

Published Sat, Feb 2 2013 11:45 AM by The Cranky Flier

Filed under: United, US Airways, Southwest, American, Delta, ONT - Ontario

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A Trio of US Airways First Class Seats (Trip Report)

The Best Slide I’ve Seen Showing American/US Airways Merger Benefits to Mid-Size Cities

Across the Aisle from US Airways CEO Doug Parker on Important Product Features, Asia, and oneworld (Part 2)

Across the Aisle from US Airways CEO Doug Parker on The Importance of Employee Communications (Part 1)

Topic of the Week: Do the Little Things Count?

Across the Aisle From US Airways’ Planning Chief on The Importance of LA and New York to American … and More

Cranky on the Web (April 1 – 5)

Cranky on the Web (March 18 – 22)

Talking to British Airways About the A380, the AA/US Merger, and More (Across the Aisle)

My Best Guess On What Will Happen to American’s Hubs Post-Merger

Cranky on the Web (February 11 – 15)

The American and US Airways Merger is Finally Announced, Here’s How Not to Screw This Up

A Very Special Valentine’s Day Post Coming Soon

Layoffs Are Far From a Necessity in a US Airways and American Merger

Cranky on the Web (January 28 – February 1)