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Delta to Shrink Its Fleet of Small Jets, Significantly Improve Customer Experience with New Pilot Agreement
Posted to Cranky Flier by The Cranky Flier

Cathay Pacific Lets Social Media Stars into Its San Francisco Lounge
Posted to Cranky Flier by The Cranky Flier

A Dark Future for Europe’s Legacy Airlines
Posted to Cranky Flier by The Cranky Flier

Developing your FAA PMA Part
Posted to FAA / EASA Repair Station and FAA PMA Blog by aogrepairs

Introduction to FAA PMA
Posted to FAA / EASA Repair Station and FAA PMA Blog by aogrepairs

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Delta to Shrink Its Fleet of Small Jets, Significantly Improve Customer Experience with New Pilot Agreement

This week, Delta accomplished something incredibly rare… it came to a new tentative agreement with its pilots 6 months BEFORE the contract was amendable. How the heck did that happen? Both sides wanted something and there was time pressure for it...

Published Thu, May 24 2012 11:45 AM by The Cranky Flier

Filed under: Delta, Labor Relations
Cathay Pacific Lets Social Media Stars into Its San Francisco Lounge

Cathay Pacific has recently embarked on what is at the very least, a truly unique and interesting experiment. Those who have a high level of influence in the world of social media will now be allowed to enter the airline’s lounge without charge...

Published Tue, May 22 2012 11:45 AM by The Cranky Flier

Filed under: Cathay Pacific
A Dark Future for Europe’s Legacy Airlines

Over the last decade, Europe’s big three airline groups, IAG (owner of British Airways/Iberia), Air France/KLM, and Lufthansa Group, have all been in much better shape than their American counterparts. While US airlines floundered and filed for...

Published Mon, May 21 2012 11:45 AM by The Cranky Flier

Filed under: Lufthansa, British Airways, Air France
Cranky on the Web (May 14 – 18)

In the Trenches: Benefits – Intuit Small Business Blog The menu of benefits to be provided to employees is surprisingly large. They aren’t all paid, but it’s still a bit of a minefield. Read More...

Published Sat, May 19 2012 11:45 AM by The Cranky Flier

Filed under: Miscellaneous
Topic of the Week: Berlin Airport’s Big Delay

With less than a month to go before Berlin’s new airport opening, it was revealed that it wasn’t ready to go. The delay is now rumored to stretch into 2013. This is hugely problematic since the new airport was replacing two separate airports...

Published Fri, May 18 2012 11:45 AM by The Cranky Flier

Filed under: Airports
Delta Screws Up, Accidentally Shows Different Prices to Some Customers on Its Website

Everyone makes mistakes, but some mistakes are worse than others. Delta had one fall into the “pretty bad” category recently when it decided to try out some new search functionality on its website. In some cases, those who were logged in ended...

Published Thu, May 17 2012 11:45 AM by The Cranky Flier

Filed under: Delta
A Working Trip to Vegas (Trip Report)

Last week, Allegiant paid for me to come out to Vegas and speak to the attendees at its annual conference for the airports it serves. This is a great event that lets Allegiant talk about its own business to the airports so that it can further beat into...

Published Wed, May 16 2012 11:45 AM by The Cranky Flier

Filed under: JetBlue, Southwest, Trip Reports
The DOT Gets it Right With Washington/National Slot Awards

There’s nothing I like more than ripping apart the Department of Transportation (DOT) for its poor rule-making abilities, but every so often, the department does something right. We might as well celebrate on the rare occasion when that happens...

Published Tue, May 15 2012 11:45 AM by The Cranky Flier

Filed under: Virgin America, JetBlue, Southwest, DCA - Washington/National
No Honest Customer Will Pay $100 to Carry a Bag on Spirit

You’ve probably seen at least one of the dozens of stories reporting on how Spirit is going to charge $100 for a carry on bag. Those stories are incredibly misleading at best. If you’re an honest customer, there’s no way you’re...

Published Mon, May 14 2012 11:45 AM by The Cranky Flier

Filed under: Spirit
Cranky on the Web (May 7 – 11)

A Preview of EVA Air’s New Flat-Bed Business Class Seats – Conde Nast Traveler Here’s a look at some pics of EVA’s new flat beds in business class. Read More...

Published Sat, May 12 2012 11:45 AM by The Cranky Flier

Filed under: Seats
Topic of the Week: Are You Still Unhappy with United?

By most accounts, United is starting to get a handle on its phone hold times … two months after the system switch. But clearly some people aren’t happy as evidenced by this hi-larious sign that my friend saw this past weekend at a United gate...

Published Fri, May 11 2012 11:45 AM by The Cranky Flier

Filed under: United
American Upgrades Business Class, Downgrades Coach on Widebody Fleet

Last Friday I received an invitation from American to an event that would show off the “company’s aircraft modernization plans while onboard an American wide-body jet.” Sounded good, but that event was yesterday and with less than a...

Published Thu, May 10 2012 11:45 AM by The Cranky Flier

Filed under: American, 777
One-Way Codeshares and Why JetBlue Likes Them

Yesterday I wrote about the possibilities for JetBlue to bring partners into Terminal 5 at JFK, but there was one other nugget in the earnings call that caught my eye. This one comes from Robin Hayes, JetBlue’s EVP and Chief Commercial Officer....

Published Tue, May 8 2012 11:45 AM by The Cranky Flier

Filed under: JetBlue
Will JetBlue Be Welcoming Its International Partners Under Its Roof at JFK?

It’s earnings season, and that means it’s time for a slew of long analyst calls to talk about the events of the last quarter. I don’t listen to them myself, because I’d never get any work done if I did. Instead, I just read PlaneBusiness...

Published Mon, May 7 2012 11:45 AM by The Cranky Flier

Filed under: JetBlue, Delta, JFK - New York/JFK
Cranky on the Web (April 30 – May 4)

Airlines charging extra for everything is good for consumers, report says (poll) – Cleveland Plain Dealer This article looked at a study showing that fees are good or travelers. I was asked to comment and of course I agree. In the Trenches: Preparing...

Published Sat, May 5 2012 11:45 AM by The Cranky Flier

Filed under: Fares

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