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Delta Isn’t Actually Closing Its Memphis Hub Completely
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72 Hours With Korean Air: Jin Air, Je-Dong Farm, and the Tech Center (Trip Report)
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Cranky on the Web (June 10 – 14)
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Correction of the Week: Delta and Korean’s Spat
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United Goes Fully Flat… in Business Class… On Long Haul… From North American Hubs
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A Stellar First Class Experience on British Airways (Trip Report)

On Tuesday, I wrote about my experience flying in World Traveller Plus premium economy to London. The way home was a completely different kind of experience. British Airways put me in First Class. [BA paid for this trip.] Unlike the spotty service on...

Published Thu, Aug 9 2012 11:45 AM by The Cranky Flier

Filed under: British Airways, Trip Reports
Good News, Bad News for British Airways as Antitrust Immunity Approved and Flight Attendants Reject Offer

The management team at British Airways must be doing their best impression of a manic depressive this week as they swing from great news to crappy news. The great news? The airline received final approval for antitrust immunity with American. The crappy...

Published Wed, Jul 21 2010 11:45 AM by The Cranky Flier

Filed under: British Airways, Labor Relations
You Can Now Follow Your Bag on Delta in Real Time, Like FedEx

We’ve been asking for this for a long time now, but the wait (at least for Delta passengers) is finally over. You can now follow your checked bag on Delta just like you follow a package on FedEx. And that’s only a part of what the airline...

Published Thu, Apr 21 2011 11:45 AM by The Cranky Flier

Filed under: Baggage, Delta
Onboard the Qantas A380 vs the Emirates A380

As I mentioned in my last post, the Qantas A380 came through LAX yesterday on its first scheduled flight between Australia and the US. Regular readers know that I spent time on the Emirates A380 in August, so now it’s time for a battle royale. Let’s...

Published Tue, Oct 21 2008 3:52 PM by The Cranky Flier

Filed under: A380, Qantas
UPS Luggage Box Tries to Compete with Airline Checked Bags (Not Quite There Yet)

Everyone loves to complain about luggage fees, but other than flying Southwest or JetBlue, there hasn’t really been a way to avoid them that makes economic sense. I mean, sure, you could FedEx your suitcase, but that ain’t cheap. UPS has apparently...

Published Wed, Jul 7 2010 11:45 AM by The Cranky Flier

Filed under: Baggage
Cranky Concierge Adds Small Business Program, More Discounts, and Our Newest Concierge

I haven’t written about Cranky Concierge much here lately, but things have been going quite well. We’ve just finished a banner week where we followed near 50 people heading to a conference, we’ve added more discounts for clients, we’ve...

Published Wed, Aug 18 2010 11:45 AM by The Cranky Flier

Filed under: Cranky Concierge
My First TSA Frisking (Trip Report)

We had a wedding up in wine country this past weekend, and it was a typical trip on JetBlue from Long Beach, for the most part. It was, however, my first pat down courtesy of the TSA. That happened at SFO on the return, and though it didn’t bother...

Published Thu, Oct 13 2011 11:45 AM by The Cranky Flier

Filed under: JetBlue, Trip Reports
This Week on BNET (Nov 22-28)

Video Presentations from PhoCusWright I know I said I was done with PhoCusWright posts, but I guess I lied. This is just a quick one to point you to actual videos of the Travel Innovation Summit presentations. Premium Travel Falls Off a Cliff Bad news...

Published Sat, Nov 29 2008 3:00 PM by Anonymous

Filed under: US Airways, Virgin America, Frequent Flier Programs, Operations, Delta, Allegiant, BNET, BBG - Branson
Video Tour of the New British Airways First Class

It may have been almost two months since BA brought me out to London, but I still have some good material waiting to see the light of day. Today it’s a tour of the new British Airways First Class which is being rolled out to the fleet as we speak...

Published Tue, Mar 8 2011 11:45 AM by The Cranky Flier

Filed under: British Airways
Cranky on the Web (October 18-22)

More airlines ditch first-class seats as fliers get stingy – USA Today USA Today did a story on the disappearance of First Class, and I weighed in on my take. Frontier Airs its Issues on Prime-Time TV. Smart Idea. – BNET Headwinds Undercover...

Published Sat, Oct 23 2010 11:45 AM by The Cranky Flier

Filed under: Frontier, American, BNET
The Power Outlet Problem

When you read the subject line, you probably thought I was talking about the problem of airlines not bothering to put power outlets onboard in this age of electronic dependence. That is a huge problem, but it’s not the one I’m talking about...

Published Mon, Oct 25 2010 3:36 PM by The Cranky Flier

Filed under: Virgin America
Excellent British Airways Strike Communication, Air France Fails to Impress

Well, it happened. The British Airways cabin crews did indeed go on strike and that’s bad for BA, bad for the cabin crews, and most importantly, bad for passengers. The good news, however, is that the communication has been truly excellent throughout...

Published Mon, Mar 22 2010 3:06 PM by The Cranky Flier

Filed under: British Airways, Air France, Labor Relations
United’s 747 Flying Museum (Trip Report)

It’s a light week, so how about another trip report? We used 25,000 miles to get home using a one way saver awards on United in First Class, the weather was good and I expected it to be routine . . . until our flight home from Chicago was upgraded...

Published Tue, Dec 28 2010 11:45 AM by The Cranky Flier

Filed under: United, Trip Reports
Delta’s Decision to Eliminate SkyMiles Expiration Seems Goofy

By now you’ve probably heard that Delta has decided that its SkyMiles will no longer expire. There have been plenty of stories reacting positively to this move, but to be quite honest, it doesn’t make a ton of sense to me. In the past, legacy...

Published Thu, Feb 17 2011 11:45 AM by The Cranky Flier

Filed under: Delta
Pilot Error Likely Played Major Role in Air France 447 Accident

When the French found the black boxes from Air France flight 447 nearly two years after the A330 airplane crashed in the Atlantic off Brazil, it was an incredible feat. But now, the French probably are wishing those black boxes remained on the floor of...

Published Tue, May 31 2011 11:45 AM by The Cranky Flier

Filed under: Accidents/Incidents, Air France

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