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The Devil (and Salvation) is in the Details Sun, Jun 27 2010 3:00 PM: I have heard that someone's Grandmother often said "Look after the pennies and the pounds will look after themselves". If it was my Grandmother, then sorry Nan, I should have paid more attention. In my defense it seems that I am in good company in this industry. I am not really thinking strictly about finances either. So many aspects of our industry... Read More...
by General Eclectic | with no comments
Filed under: Cost of Quality, Devil in the Detail, Grandma, Southwest Airlines

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