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Cranky on the Web (May 13 – 17)
Posted to Cranky Flier by The Cranky Flier

Topic of the Week: United’s Channel 9
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Who the F*&@ is Lion Air?
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Second of three M346 prototypes crashes
Posted to The Italian corner by MikeAlphaTango

Virgin America Loses More Money, Puts All Efforts on Going Public
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Why Southwest Grabs My Business, Again and Again

Word of Mouth marketing (WOM) is a bit like the Superman of campaigns. Nothing can stop it. That’s because the company the campaign focuses on has little or nothing to do with the effort. It’s all customer driven. People recommending products...

Published Mon, Feb 27 2012 4:28 PM by Jetwhine

Filed under: The Buzz, Airlines, Airports, FAA, United Airlines, Northwest Airlines, Southwest Airlines, Aviation Marketing, American Airlines, Southwest, Nuts about Southwest, The Cranky Flier, Brett Snyder, American Airlines Advantage, cranky, loyalty, Southwest Rapid Rewards, swa, wom, Word of Mouth marketing
Mr. Babbitt Needs to Get in Shape

Some functions come naturally to most humans, eating, sleeping, even defending ourselves … at least most of the time. But the message the House of Representatives just sent FAA Administrator Randy Babbitt with passage of the European Emissions Trading...

Published Wed, Oct 26 2011 9:21 PM by Jetwhine

Filed under: Air Traffic Control, The Buzz, Airlines, Airports, FAA, Business Aviation, pilots, Southwest Airlines, European Union, AOPA, General Aviation, Herb Kelleher, Randy Babbitt, NBAA, babbitt, European Emissions Trading Scheme Prohibition Act of 2011, European Emissions Trading System, Gold's Gym, scheme, trading
Southwest Offers NextGen Lesson With RNP

Reading government documents isn’t very much fun sometimes, but it often reveals informative tidbits, such as this table found on page 43 of the FAA’s NextGen Implementation Plan of March 2011 . It’s clear that GA is way behind the airlines when it comes...

Published Mon, Jun 20 2011 4:45 PM by Jetwhine

Filed under: Air Traffic Control, Airlines, Airports, FAA, Business Aviation, Southwest Airlines, General Aviation, NextGen, Next Generation Air Transportation System, Required Navigation Performance, rnp, ADS-B, comm, Data Comm, ramifications, southwest’s, van, ven
Wedged in the Window Seat

I have a confession. I’m responsible for much of the hate spewed at my friends Christi Day and Linda Rutherford at Southwest Airlines when a Southwest pilot tossed director Kevin Smith off a flight last week. The aircraft captain decided Smith was...

Published Mon, Feb 22 2010 6:22 PM by Jetwhine

Filed under: The Buzz, Airlines, Airports, General, Blogging, pilots, Southwest Airlines, Aviation Marketing, air safety, Kevin Smith
Lessons From the Crash of Air France 447

Having just traveled to Paris on an Air France A330 a week before the crash of Flight 447, I took a rather personal interest in the crisis wondering whether it might have been the same aircraft I’d flown on the week before for starters and a host...

Published Mon, Jun 22 2009 4:08 AM by Jetwhine

Filed under: The Buzz, airline, Jetwhine, Southwest Airlines, Aviation Marketing, Continental Airlines, SimpliFlying, air travel., Air France 447, Airbus. Rohit Bhargava
The Southwest Effect in Ireland?

For as long as I can remember, Southwest Airlines, now the largest U.S. domestic airline, created in the 1970s by Herb Kelleher and Rollin King, has been the low-cost airline others most want to emulate. The need to copy isn’t just about money,...

Published Mon, Jun 8 2009 10:00 PM by Jetwhine

Filed under: The Buzz, Airlines, Airports, General, air travel, airline, Southwest Airlines, airline pilots, Aviation Marketing, airline marketing, Ryanair, airline passengers, Herb Kelleher, Michael O’Leary
Southwest Airlines: In a Category of Its Own

In Jetwhine’s first official podcast add-on to the post below, editor Rob Mark takes a close look at what makes Southwest Airlines so successful. Read More...

Published Tue, Oct 7 2008 4:05 AM by Jetwhine

Filed under: Southwest Airlines, Podcast
Southwest Airlines: In a Category of It’s Own

I had a ringside seat last week to many of the inner workings at Southwest Airlines when I was invited - along with a bunch of other journalists - to the airline’s media day. No matter how many times I interact with Southwest employees, they continue...

Published Mon, Oct 6 2008 4:04 AM by Jetwhine

Filed under: The Buzz, Airports, Business Aviation, Blogging, pilots, air travel, Jetwhine, Southwest Airlines, Aviation Marketing, American Airlines, PR News, Midway Airport
Southwest’s Colleen Barrett on Leadership

My blogging pal Eric Joiner and his buddy Spike at the Freight Dawg have managed to snag a great video of Southwest Airlines’ president Colleen Barrett speaking on leadership to the Wharton Business School . The interview is long - about 25 minutes...

Published Tue, Jul 15 2008 11:07 PM by Jetwhine

Filed under: The Buzz, Southwest Airlines, Colleen Barrett, Freight Dawg, Wharton Business School, Leadership
United and Continental Airlines: Dumb and Dumber

As a marketing-communications guy , JD Power and Associates recent labeling of Continental Airlines as one of the best in the nation for overall customer satisfaction, as well as the Best U.S. Airline award CAL also grabbed from the Official Airline Guide...

Published Mon, Jun 30 2008 3:52 PM by Jetwhine

Filed under: The Buzz, Airlines, Airports, Blogging, air travel, United Airlines, airline, Southwest Airlines, airline pilots, Aviation Marketing, airline alliances, Continental Airlines, Larry Kellner, JD Power, Avolar, Glen Tilton, airline branding
Imagine if Airline Flying Was Fun

I was on my way back to Chicago Midway from Dallas on Southwest Airlines Flight 1078 the other day when, about five minutes before boarding time, I heard the announcement no one wants to hear. A delay due to a mechanical, an issue the gate agent acknowledged...

Published Tue, Jun 10 2008 1:12 AM by Jetwhine

Filed under: The Buzz, Airlines, Airports, Blogging, air travel, United Airlines, Southwest Airlines, American Airlines, Band-Aids, customer service
FAA Management is What’s Really Scary, not the Airlines

I had a call today from one of the major TV networks. The reporter was hoping I’d sit in front of a TV camera for a story about the grounding of hundreds of Delta and American Airlines MD-80 flights in the wake of another FAA airline maintenance...

Published Fri, Mar 28 2008 1:21 AM by Jetwhine

Filed under: Air Traffic Control, The Buzz, Airlines, Airports, FAA, Business Aviation, United Airlines, Southwest Airlines, ATC, airline pilots, Bobby Sturgell, American, Delta Airlines, Lou Dobbs
Airline Tries Clever Marketing Tactic … Being Nice to Customers

Thanks to a really nice client that invited me to give a few in-person talks in New York and Fort Lauderdale, I had an opportunity recently to leave behind a truly miserable Chicago winter for a few days. Our client asked which airline I preferred and...

Published Mon, Mar 3 2008 7:02 PM by Jetwhine

Filed under: The Buzz, air travel, United Airlines, Northwest Airlines, Southwest Airlines, airline marketing, airline customer service, JetBlue Airlines
Southwest Airlines … Thank You

As Friday’s Jetwhine posts proves yet again, I simply love to tweak the nose of practically every airline in the U.S. They just give us so bloggers so much ammunition. I can’t seem to help myself. It’s always been tough to say anything...

Published Mon, Dec 24 2007 1:16 AM by Jetwhine

Filed under: The Buzz, air travel, airline, Jetwhine, Southwest Airlines, Colleen Barrett

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