A first of its kind interactive virtual assistant has been installed at Dubai International.As well as giving out pre-programmed information, the virtual assistant also features a touch screen, enabling passengers to ask frequently asked questions.
Located in the departure area of Dubai International’s Terminal 3, the interactive, high definition Tensator virtual assistant greets passengers and provides audio and video – as well as inviting passengers to interact with her. Passengers can access both Arabic and English information relating to information such as the location of departure gates, restrooms and check-in areas using the touchscreen.Users can also search for information or select a specific service and, depending on the service selected, the assistant gives a targeted message or asks the traveller for additional information.It is the fourth virtual assistant installed at the airport – but the first interactive version.Majed Al Joker, vice president of terminal operations at Dubai Airports, said: “Dubai International prides itself on being one of the world’s most advanced and customer service oriented airports catering to more than 50 million passengers annually.“Being the first airport to deploy this interactive virtual assistant is part of our heritage of firsts and our continued dedication to enhancing the customer experience, improving operational efficiencies and reducing wait and queue times at every touch point.”Abdel Aziz Rahal, general manager of Tensator FZE, said: “Reactions by passengers have been tremendously positive. She calls attention to critical way finding information and makes passengers stop, look, listen and now interact and engage with her.“People are excited to be able to have ready access to the information they need instantly and round the clock.”Source: airportworld
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