Manchester Airport is trialling “friendly guides” who will fast track groups of passengers through the airport.
The service costs about €60 for up to four people. Passengers can use the service to be escorted to wherever they wish to be once they are airside. For arriving passengers, the guide will meet the passenger at their arrivals gate, fast-track them through immigration, take them to their baggage reclaim carousel and then guide them to their onward means of transport. Trolleys are also provided for free for anyone using this arriving or departing service. Tricia Williams, customer service director for Manchester Airport, said: “The purpose of this service is to take the stress out of travelling. “The friendly guide will be your dedicated guide to meet you at your point of arrival, whether that be at a car park, bus stop, taxi drop off or the train station and take you to your check-in desk before fast-tracking you through security.” This service will eliminate the element of worry some people experience in an airport with not being sure where they’re heading to, especially if they’ve not visited before or if English is not their first language. Passengers will be guided through the check-in and security process and will have more time to relax in one of the airside bars and restaurants or have more time for shopping without worrying about missing their flight. Passengers who book into any of the Escape Lounges will be collected direct from the lounge. Many other airports currently offer a similar service, however Manchester Airport said similar packages elsewhere would cost passengers more than €100. Source: airportworld, Steven Thompson
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