And why thier CEO thinks the should have 3rd place
And their secret to beating Virgin Atlantic's super-wide bed? Keep it small and provide a very personal service, says Palmair Chief Executive David Skillicorn
"We don't have the newest airplanes and we don't travel to the sexiest places in the world. These are things you can't do when you are small," Skillicorn told Forbes.com. "But if our clients have any grievances, they can talk to me directly. No forms, no letters. That's our trademark."
"Forget about the stress of boarding a plane without knowing where you will be seated. We allocate couples away from crying babies and put families together," Skillicorn said.
"We don't bombard our customers with silly offers or luxury items," he added.
Also, forget about having the same dull meal on board, as the company, together with a local catering firm, ensures meals are not repeated on the menu for at least two weeks. "We don't want you to eat the same in case you come back from your holidays in that amount of time," Skillcorn, 48, said.
Palmair, founded in 1957, started out by leasing an aircraft to take passengers to Mallorca. It now flies to 14 European destinations, mainly in the Mediterranean coast.
But will it be making profits this year? "With soaring oil prices, I can't tell you we will. But I will be happy if it breaks even. But at least, it pays my salary. Let's put it that way," Skillicorn said.
He who laughs last obviously has'nt heard the bad news.