Hardly a day seems to go by without some member of the Flight Group editorial stable of Airline Business, Flight International, Air Transport Intelligence or Flightglobal.com being asked to provide "expert" comment on an aviation industry issue.
Our journalists do as many as can reasonable can, if hand-on-heart we know enough about the subject to comment sensibly.
I did a show this week made by a UK-based consumer TV programme called Watchdog. It was probing the baggage chaos at London Heathrow over the Christmas period - some 25,000+ bags were lost, and British Airways, once again, was in the firing line.
BA didn't want to put someone up on the programme, so they go for the next best thing, kind of, a journo.
Thing is, yours truly felt in the firing line himself as presenter Nicky Campbell, in the pre-interview chat to get the questions straight in my head booms: "So why has BA made such a mess?"
Well, but, mumble, I stutter. Remember it's a just-in-time system, not designed to hold bags etc etc, I haltingly try and educate Campbell on the realities of baggage handling systems. "C'mon," rants Campbell, who struts around his studio, "I represent the consumer, I don't care about BA."
So, we came to an accommodation I suppose. I wasn't going to diss BA outright. Clearly the bag mountain and dealing with it was a mess. Did BA deal with it as best they could? Probably not, but from what I know repatriating bags is a hellish job, not one airlines generally throw money at and typically an area where communication with customers is poor.
I cannot link the clip because it is not on the BBC site, but what I said was all airports and all airlines lose bags, no surprise there. This volume of bags was remarkable, and BA clearly has found it tough to deal with the backlog.
Message - either take the train, or if you have to fly make sure you put labels inside and outside your bag. Otherwise your bag could end up being auctioned off, contents and all.
Yes contents and all. Please, please check out this auction house which sells off unidentified bags. A typical lot: No. 268. Large black expanding trolley case cont ladies assorted clothing.
Hurry, other people's clothes to buy.
Your lost luggage is being auctioned off
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