Have a whinge: UK’s airports of shame

Delays at UK airports have been deemed so poor that a website has been set up to shame the airport operators into action.
Travel company Travel Counsellors has launched the airport delays website, and is encouraging UK travellers using to complain about bad service, including delays at check-in, immigration and security. The site’s League Table Overview shows passengers at Manchester had to wait three-quarters of an hour to get through security checks, with Heathrow and Stansted security queues of at least 20 minutes. The worst security delay recorded was at Liverpool’s airport with a wait of more than an hour.
David Speakman, Travel Counsellors’ founder and chairman said he set up the website to help travellers check out the reality of delays at airports and to use the weight of public experience to lobby airports and government.

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2 Responses to Have a whinge: UK’s airports of shame

  1. Anthony 2 August, 2007 at 7:23 pm #

    It’s about time we saw a little more accountablity for airlines. Having seen American Airlines shape up its customer service (one example)

    http://www.starkmanassociates.com/index.php/2007/08/02/american-airlines-customer-service/

    I’d like to see more do the same. Especially with Virgin now in the U.S., other companies should pay close attention!

  2. Andrea Crisp 3 August, 2007 at 9:22 am #

    Too true. You can forget you’re the customer sometimes.

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