“I take responsibility for what happened. The buck stops with me.” These were the words of British Airways chief executive Willie Walsh today, following the debacle that was the opening day of London Heathrow’s Terminal 5.
Walsh will no doubt be facing a barrage of criticism for yesterday’s botched opening of T5, and I would not like to be in his shoes today. But it’s refreshing to see someone taking full responsibility for their actions and not pointing the finger at everyone else for a change.
Having recently interviewed Walsh at T5 ahead of its not-so-grand opening, it was clear to see that the terminal meant a great deal to him and, if it’s any consolation to the passengers left stranded or luggageless (it’s probably not), I’m sure he’ll be feeling pretty rubbish right now.