“I know it looks like a baaji but it’s in custard Richard, custard.”
This is just one of the priceless lines in a complaint letter sent to Virgin Atlantic chairman Sir Richard Branson from a disgruntled passenger who was far from impressed with the culinary fare that was put in front of him on a Virgin flight from Mumbai to London.
The letter makes for hilarious reading, and is accompanied by photographic evidence to show the bearded one exactly what the dishes referred to in the letter actually looked like.
Along with the custard, which actually turned out to be “a sour gel with a clear oil on top”, the passenger was served mashed potato, which he/she describes in the following way: “The potato masher had obviously broken and so it was decided the next best thing would be to pass the potatoes through the digestive tract of a bird.”
UK newspaper The Daily Telegraph, which published the letter, took the trouble of calling Virgin’s director of corporate communications, Paul Charles, who confirmed that Branson had read the letter.
He then went on to say that while he was sorry the passenger had not enjoyed the food, it was “award-winning food, which is very popular on our Indian routes”.
And this is why I don’t work in PR – can you imagine saying that with a straight face after reading that letter?
I’ve had some pretty abysmal airline food in my time, but nothing that’s prompted me to write a letter of complaint, let alone one as good as the one from the Virgin passenger.
Has anyone else had airline food that was as bad as the food described in the letter sounds?