So embarrassed was Aeromexico about a string of circumstances “beyond the airline’s control” that occurred during one of its flights from Mexico City to Seattle last week that it felt compelled to put out an apologetic media statement.
And it does sound like it was a nightmare flight. To cut a long story short, Flight 670 on 20 January left the Mexican capital for Seattle but had to divert to Portland due to heavy fog. Once on the ground at Portland, it was discovered that there were no customs officials present to process the passengers.
After a four hour wait on the aircraft, the decision was taken to fly the passengers all the way back to Mexico City. I’m so glad I wasn’t on that flight.
Needless to say, Aeromexico, which “prides itself on service to its passengers”, is carrying out a review to “determine if the circumstances could have been handled in a more effective way”.
I’ve an idea – how about contacting Portland before landing there to make sure there’d be some customs officials available to stamp people’s passports? Just a simple thought.
Here’s Aeromexico’s statement in full:
AeroMexico statement about Flight # 670,
08:45 AM PST on Thursday, January 22, 2009
Media Statement About Flight # 670, 1-20-09
AeroMexico deeply regrets that our passengers on flight #670, bound from Mexico City to Seattle-Tacoma, were inconvenienced by an unfortunate set of circumstances on Tuesday, January 20, that were beyond the airline’s control.
Before the flight departed from
When the plane landed in
The plane was parked at the airport for approximately four hours. When it became apparent there would be no customs agents available in
On the flight back to Mexico City, the pilots and crew members were operating within the legal limits for hours on duty at all times. Food was brought on board in
AeroMexico is reviewing the incident on January 20 to determine if the circumstances could have been handled in a more effective way. We will seek an explanation about why the customs agents were not available to assist the plane and its passengers in
Our airline prides itself on service to its passengers. While the airline was dealing with several circumstances beyond its control, we intend to take all steps necessary to help avoid an incident of this nature in the future. We will also take appropriate steps to thank the passengers who were inconvenienced by this situation for their patience and understanding.
To read our earlier cover interview with Aeromexico chief executive Andres Conesa, click here.