Archive | January, 2010

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JetBlue’s key cutover

 This weekend JetBlue reaches a major milestone and potential customer service disruptions as it makes a key shift to the Sabre customer service system. Almost a year after unveiling its plans to switch from its current Navitaire platform that doesn’t have the same sophistication as Sabre, JetBlue is now making the cutover. Studying the lessons learned […]

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Dial ‘E’ for ‘Eccentric’

As much as I’d like to publish the telephone number for South African budget carrier Kulula’s wacky automated answerphone – which wishes you an “awesome day” and asks if you want the president’s job – I suspect it would simply unleash an avalanche of calls from people with no intention of booking a ticket.   […]

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The Rx from Smisek and Tilton

A nascent recovery in business traffic and fewer junk fares are fuelling mild-mannered optimism among US carriers. But what is it going to take to sustain profitability for the long-term, or even for near term? Analysts are firing that question to airline chiefs a lot during the current earnings season. Here’s what Continental’s new CEO […]

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New year, new optimism for business travel?

A survey of businsses-focussed travel agents put together by US travel agency network Travel Leaders found that 28.6% expect busines travel booking to increase in 2010, while 38.3% think bookings will remain on a par with 2009

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2009: the biggest post-war airline traffic slump confirmed

Was 2009 the worst year for airlines ever? Yes according to IATA traffic figures for the full year,

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Will JAL pick an alliance by February?

It’s Friday and perhaps I’m grasping at straws. But yesterday during Continental’s earning’s discussion carrier CEO Jeff Smisek was asked about the timeline for approval of a transpacific joint venture for Continental, United and ANA, and gave a somewhat interesting answer.    ”I am not even going to attempt to prognosticate on how quickly DOT […]

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THY takes no chances – signs for both Champions League finalists

No shortage of ambition at Turkish Airlines. Not resting on its laurels after striking a three-year sponsorship deal with European Champions League winners Barcelona, its emerging that Turkish Airlines is also signed up as a new official sponsor for last year’s beaten finalist Manchester United

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American moves to firm up deal with HP

American hopes sometime in the near future to firm a key MOU it signed with Hewlett- Packard in August 2009 for the development of a new passenger service system.  The carrier’s CEO Gerard Arpey gave that brief update during the carrier’s 20 January earnings call. “As we sit here today, we have not signed a […]

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Air France and the corpulent passenger

Air France hits the headlines over its larger passenger policy

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Togolese start-up ASKY is born

Congratulations to the folks over at Ethiopian Airlines and at new Togolese carrier ASKY, which launched operations on 15 January with a maiden flight from Lome to Abidjan and Banjul. ASKY is part-owned by Ethiopian Airlines (which we recently did a cover profile on) and the two airlines are working together to create a West […]

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