Good news: Your bag isn’t missing any more

Those of you who’ve read the section on baggage performance in British Airways’ annual report might have noticed that the soft-focus term ‘shortlanded’ has replaced the perennially-trendy ‘mishandled’ which, in turn, succeeded the historically-accurate ‘lost’.


You understand, of course, that this doesn’t matter one jot if you’re in Paris and your suitcase is en route to Timbuktu. I mention it purely for the curious observation that British Airways’ main hub, London Heathrow, has a governance group for baggage charges among whose members is…Stewart Shortland.

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