Cathay says sorry over missed-flight breakdown

Cathay Pacific Airways has admitted that one of its employees took the now-famous video of the female passenger who had a breakdown at Hong Kong airport last month after missing her flight. If you haven’t already seen the video you can find it by reading on.

It had been widely assumed that a Cathay employee videotaped the incident as much of the shooting took place from behind a staff counter. The airline says now that it has “been able to identify a member of our staff” who took the mobile phone video of the incident on 4 February. It stresses that it determined it was not a Cathay employee who uploaded the video to YouTube, but regardless of this the staff member who shot the footage has been disciplined.

The airline’s spokeswoman tells flightglobal.com: “We have conveyed thefindings of our inquiry to the passenger concerned, and her family, andhave issued an apology for the inconvenience and embarrassment she mayhave suffered as a result.”

And it must be quite embarrassing indeed for her. Apart from being seen on news and comedy programmes across the world, as of a fewminutes ago it had been viewed 4,976,858 times on YouTube.


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