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Qantas Wins Dubious Honour

Will Horton
 on October 29, 2009 12:21 PM | | Comments () | TrackBacks (0) |
Maybe there is such a thing as bad publicity.

The Age reports:
Qantas says it does not deserve "in any way" the "Shonky" award it received from Choice today, for what the consumer watchdog believes is the airline's "sky-high" surcharge on bookings made with a credit card.

The Shonky awards - now in their fourth year - aim to name and shame "dubious, dodgy and doubtful" products on the basis of their performance, pricing and marketing claims, Choice said.
Qantas charges each passenger $7.70 to purchase domestic tickets with a credit card, while international flights incur a $25 surcharge. Other Australian airlines (Jetstar, Tiger, and Virgin) charge credit card fees, but not as high as Qantas does.

Yes, credit card companies charge outlets whenever someone uses a credit card, but as the Shonky award identified, Qantas is going excessive.

Update 25 November: For a broader perspective on credit card merchant fees and if Australian practices could be carried over to the United States, see this New York Times article.

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