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Innovation where it matters most

Dan Thisdell
 on October 26, 2011 3:25 PM | | Comments () | TrackBacks (0) |
Full marks to Lyon-Saint Exupery airport for deploying technology to good effect. Noting that "wait times to pass through security are often a source of stress for passengers", the airport now features signs on the public side of the concourse indicating estimated time from the end of the queue to the security gates, to help passengers better manage their time in the airport.
The system - installed at security point 15 (Terminal 1) and set to be airport-wide by year-end - uses several cameras that count the number of passengers in the queue; an algorithm calculates the estimated time to reach the departure lounges.
Why has nobody thought of this before?

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